Case Study Client Name: Celonis
Learning Systems Vendor: Thought Industries
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Global software company Celonis needed to deliver training to a variety of external audiences. To do so, they required eCommerce capabilities, a truly customizable front-end experience, extensibility, and localization. Today, the Celonis Academy offers education for four separate audiences through Thought Industries’ multi-tenant feature, Panorama. And thanks to the platform’s flexible payment models, Celonis has created a direct revenue stream through certifications, and with deeper integrations and true extensibility, workflows are far
more efficient.
Key results include:
- 220k active learners across four distinct audiences and 200 regions.
- 80% CSAT scores since migration to Thought Industries
- 49k partner certifications facilitated
Business Challenge:
Celonis needed to pivot from an LMS focused on internal enablement toward one that would support customer education and partner enablement.
Case Study Details
Use Case:
- Customer
- Extended Enterprise
- Partner and Channel
Client Industry:
- High Tech and Software
Type of Learning Solution:
- LMS
Geography:
- Asia Pacific
- Eastern Europe
- Middle East
- North America
- Scandinavia
- Western Europe
Functionality:
- B2B eCommerce
- Certification Management
- Content Management
- Digital Badges
- Globalization and Localization
- Learner Experience
- Learning Paths
- Personalization
- Reporting and Analytics
- Testing and Assessment
- Virtual Instructor-Led Training
Integration Type:
- APIs
- CRM
- eCommerce Gateway
- Event Management
Integration Name:
- Salesforce
- Zoom
- Other integration
Other Integration Names:
Transifex
Vendor Services:
- No vendor services mentioned
