As the first web-based physical therapy specific documentation system in the healthcare industry, WebPT is an innovative software company rapidly on the rise.
With consistent growth, WebPT needed to find a scalable way to manage their new customer training across multiple product lines. For the WebPT team, LearnUpon was the number one learning management system (LMS) to transform the business’s training, and in turn, power a better customer experience.
It didn’t take long for the WebPT team to discover LearnUpon. With a focus on a user-first approach, Moriah knew it would provide the best training experience for their customers.
LearnUpon also enables WebPT to quickly transform and roll-out high impact customer training. Creating online courses using a mix of materials they already have and SCORM-based content, saves the team invaluable time, making the process easy and uncomplicated. Delivering onboarding in this way has allowed WebPT to reduce the average number of onboarding calls for specific customer segments by 75%.
It's impressive to expand as fast as WebPT has, but accelerated growth always presents it's own challenges. The WebPT team found it difficult to keep up with new customer demand. Without the right training and support, their customers wouldn't get all they needed from the product offerings, potentially negatively impacting WebPT's customer experience and retention.
Case Study Details
- Customer
- High Tech and Software
- LMS
- Asia Pacific
- North America
- Admin Experience
- Content Management
- Group and Organizational Management
- Learner Experience
- SSO
- No integration names mentioned
- No vendor services mentioned
