Welcome to the Customer Ed Nuggets Podcast!
You may have heard about The Talented Learning Show, our flagship podcast where independent learning tech analyst, John Leh, explores the business of learning. Now, we invite you to tune in to our newest podcast series – Customer Ed Nuggets – where John shares bite-sized bursts of wisdom from the brightest minds in customer education.
If you’re navigating today’s fluid customer education landscape, this podcast is your go-to source for quick access to advice you can trust.
In every 10-minute episode, you’ll find valuable tidbits from industry experts, including:
- Strategies and tactics to attract, inform and empower customers at all stages of the relationship lifecycle;
- Useful guidance about the latest learning tools, technologies and techniques that drive measurable customer success and business impact;
- Best practices, actionable insights and top trends that are shaping the world of modern customer education.
Nugget Posts
Top LMS Implementation Tips: Customer Ed Nugget 21
Deploying a customer education platform is tricky. Which LMS implementation tips should you keep in mind? Get expert advice on this Customer Ed Nugget
Building a customer education community is a powerful way to drive customer success, satisfaction and loyalty. But what mistakes should you avoid? Find out on this Customer Ed Nuggets episode
Content syndication can be highly beneficial for customer education programs. But exactly how do you syndicate learning content? Find out on this Customer Ed Nuggets mini podcast
If you're a customer education leader, sooner or later you'll need to choose a learning system. How can you avoid LMS selection speed bumps? Find out in this Customer Ed Nuggets podcast
What's top-of-mind among customer education professionals these days? Join Analyst John Leh and industry leader Kristine Kukich as they compare notes from the recent CEdMA Conference
Customer education is rapidly evolving as organizations embrace new strategies and tech. What does this mean for the future of customer education? See what experts say on this Customer Ed Nuggets episode
What does it take to deliver a successful customer education program? It starts with a solid education strategy. Learn how to avoid common pitfalls on this Customer Ed Nuggets episode
What role does community play in your customer relationships? Find out why community building is such a powerful force in customer education on this Customer Ed Nuggets episode
If you educate customers online, why should you consider content syndication? Discover 10 compelling business benefits in this Customer Ed Nuggets episode
Successful customer education programs depend on professionals with expertise in multiple disciplines. Which marketing skills lead to the best results?
Customer education doesn't stop with onboarding. It pays to invest in ongoing customer training. Learn which mistakes to avoid in this Customer Ed Nuggets episode
Want to improve the impact of your customer education programs? Here are 9 reasons why it may be time to invest in a new learning system. Learn more in this Customer Ed Nuggets episode
Generative AI is taking the world by storm. If you're a customer education provider, what gen AI LMS features should be on your radar? Find out on this episode of Customer Ed Nuggets
Many factors drive organizations to choose a headless learning system for customer education. Should you go headless? Find out what to consider in this brief Customer Ed Nuggets podcast episode
Is your customer education content falling short? Kick it up a notch with top advances in instructional video. Learn more in this brief Customer Ed Nuggets podcast episode
First impressions are lasting. That's why companies must be careful to avoid customer onboarding mistakes. What to do? Get helpful tips in this brief Customer Ed Nuggets podcast
Countless ROI metrics can measure the results of customer education efforts throughout the relationship lifecycle. Which metrics should you choose? Find out in this brief Customer Ed Nuggets podcast
LMS automation is quietly transforming customer education operations in powerful ways. How? Find out on this Customer Ed Nuggets podcast episode
Customer education programs depend on strong learning analytics. But useful insights can be hard to find. How can you make it work? Find out on this Customer Ed Nuggets podcast episode
To make the most of any customer education platform, you'll need the right LMS integrations. Which integrations matter most? Find out on this Customer Ed Nuggets podcast episode
Want to attract and engage business prospects through customer education? Learn how to avoid common presales education pitfalls in this episode of our new podcast series