Welcome to the Customer Ed Nuggets Podcast!
You may have heard about The Talented Learning Show, our flagship podcast where independent learning tech analyst, John Leh, explores the business of learning. Now, we invite you to tune in to our newest podcast series – Customer Ed Nuggets – where John shares bite-sized bursts of wisdom from the brightest minds in customer education.
If you’re navigating today’s fluid customer education landscape, this podcast is your go-to source for quick access to advice you can trust.
In every 10-minute episode, you’ll find valuable tidbits from industry experts, including:
- Strategies and tactics to attract, inform and empower customers at all stages of the relationship lifecycle;
- Useful guidance about the latest learning tools, technologies and techniques that drive measurable customer success and business impact;
- Best practices, actionable insights and top trends that are shaping the world of modern customer education.
Nugget Posts
6 LMS Requirements Categories: Customer Ed Nugget 32
When you need a customer education platform, where should you start? Find out why it helps to focus on 6 core LMS requirements categories on this mini-podcast....
When it's time for a new or replacement platform for customer education, how can you find the best LMS for your business? Find out on this Customer Ed Nugget episode...
AI is everywhere. But if you provide customer education, do you know which AI capabilities matter most right now? Find out on this mini-podcast...
Thoughtful promotion can make a customer learning program shine. But which customer education marketing moves matter most? Find out on this mini-podcast...
Customer education success depends on strong marketing strategies and tactics. How can you avoid marketing mistakes that undermine your efforts? Find out on this mini-podcast...
Buyer's remorse is prevalent in B2B software, including learning systems. But what causes LMS buyer regret and how can you avoid it? Find out on this mini-podcast
Customer education tech stacks are changing rapidly, as organizations embrace AI and more. Which trends matter most? Find out in this Customer Ed Nuggets mini-podcast...
AI is transforming all aspects of customer and partner education, including video-based skill verification. What are the benefits? Find out in this Customer Ed Nuggets mini-podcast...
Great customer education drives product engagement, adoption and retention. Which content strategies work best? Find proven ideas in this mini-podcast...
Loyal, vocal customers can be powerful brand advocates. But there are pitfalls. Find out which customer advocacy mistakes to avoid on this mini-podcast
Why should your company invest in a customer advocacy program? Find out how smart strategies lead to big business benefits. Check this Customer Ed Nuggets podcast
Deploying a customer education platform is tricky. Which LMS implementation tips should you keep in mind? Tune-in to this Customer Ed Nugget episode for expert advice
Building a customer education community is a powerful way to drive customer success, satisfaction and loyalty. But what mistakes should you avoid? Find out on this Customer Ed Nuggets episode
Content syndication can be highly beneficial for customer education programs. But exactly how do you syndicate learning content? Find out on this Customer Ed Nuggets mini podcast
If you're a customer education leader, sooner or later you'll need to choose a learning system. How can you avoid LMS selection speed bumps? Find out in this Customer Ed Nuggets podcast
What's top-of-mind among customer education professionals these days? Join Analyst John Leh and industry leader Kristine Kukich as they compare notes from the recent CEdMA Conference
Customer education is rapidly evolving as organizations embrace new strategies and tech. What does this mean for the future of customer education? See what experts say on this Customer Ed Nuggets episode
What does it take to deliver a successful customer education program? It starts with a solid education strategy. Learn how to avoid common pitfalls on this Customer Ed Nuggets episode
What role does community play in your customer relationships? Find out why community building is such a powerful force in customer education on this Customer Ed Nuggets episode
If you educate customers online, why should you consider content syndication? Discover 10 compelling business benefits in this Customer Ed Nuggets episode
Successful customer education programs depend on professionals with expertise in multiple disciplines. Which marketing skills lead to the best results?
About the Author: John Leh
