Sysmex successfully transformed its customer training program from primarily in-person workshops to a global, digital learning platform using Eurekos LMS, reaching over 100,000 users worldwide, achieving a 68% growth in 2022, and improving customer engagement and satisfaction with personalized, high-quality training. The platform also created a new revenue stream through advanced scientific content and is expected to reduce customer support costs in the long term. Future plans include rolling out the platform internally, personalizing training further, and experimenting with adaptive learning and avatar-led training to cater to diverse learning preferences and needs.