• Building the business case for customer learning is easy. All you need to do is compare trained vs. untrained customers and their buying, renewing and customer support habits to see the measurable benefits. Here are ...

    Published On: June 15, 2022Categories: Advice For LMS Vendors, Customer Learning, Learning Strategy
  • Case studies are an ideal way to determine the strengths of any LMS vendor. This post highlights the top 10 customer education LMS case studies we've found from a cross-section of industries...

    Published On: March 17, 2022Categories: Customer Learning, Learning Systems, LMS Business Case
  • How can small and mid-market companies leverage customer education to scale their business and gain a competitive edge? Listen to this episode of The Talented Learning Show!

    Published On: September 9, 2021Categories: Customer Learning, Extended Enterprise, Talented Learning Show Podcast
  • If you listen to The Talented Learning Show podcast, you know I close each episode with a similar question for every learning practitioner and technology innovator I interview: "What advice would you share with people who are just getting started...?" In this case, I wanted to know about their top customer education tips. After nearly [...]

  • What customer education trends should be on your radar? Which training strategies lead to customer success? And which metrics matter most? Listen to The Talented Learning Show!

    Published On: June 1, 2021Categories: Customer Learning, LMS Trends, Talented Learning Show Podcast
  • The goal is to showcase how your product can improve your customers' lives; the sooner you demonstrate this to new sign-ups, the more likely they'll be to stay.

  • What does it take to create an effective SaaS customer success program? How should you measure results? Listen to the Talented Learning Show!

    Published On: January 29, 2019Categories: Customer Learning, Extended Enterprise, Talented Learning Show Podcast
  • The sheer volume of solutions that define the broader marketing technology landscape has ballooned from only 150 in 2011 to nearly 7000 this year, according to Scott Brinker at ChiefMartec.com.

    Published On: September 25, 2018Categories: Customer Learning, Extended Enterprise
  • How does customer training lead to product adoption, engagement and customer success? What metrics matter most? And how can a specialized customer learning platform help? Listen to The Talented Learning Show!

  • Price points should reflect the cost of the core product, the perceived value of educational content, the level of expected demand and competitive pricing pressures. More complex products naturally command a higher price for related education.

    Published On: September 5, 2018Categories: Customer Learning, Extended Enterprise

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