Overview

Thought Industries is the Customer Learning & Intelligence Platform for customer-centric businesses, unifying learning experiences, customer data, and intelligent action to drive loyalty, revenue, and continuous value creation. Built for external learners, not retrofitted for them, Thought Industries helps organizations guide each customer to the right content experience at the right moment in their journey. By combining powerful customer learning experiences with rich behavioral insights and AI-first workflows, the platform enables companies to accelerate product adoption, reduce churn, and clearly prove the business impact of customer learning at scale.

Thought Industries
Company Details

Corporate HQ:

6 Liberty Square #6099
Boston, Massachusetts 02109

Thought Industries

Website

Year Founded: 2013

Number of Employees:

50-200

Target Market

System Type: Authoring Tool, Content Distribution, LMS, and LXP

Top Use Case:

Customers
Partners
Extended Enterprise

Typical Client Size:

Midsize - 500-10K learners per year
Enterprise - 10K or more users per year

Minimum 1st Year Investment:

$50K - $100K

Top Industries:

Business Services
Financial
IT Services
Software
Technology

Top Geographies:

North America
Western Europe

Critical Differentiation

Delivers relevant content wherever customers learn. Ensure education for customers, partners, employees, and the market is personalized, accurate, up-to-date, and provisioned with the appropriate privacy and governance.

Scales with the size and sophistication of your business. Maintain a personal approach to customer experience while adding products, personas, and partners. Enterprise-grade customization and monetization options allow you to capture additional revenue from premium learning experiences.

Makes learning smarter by influencing the full customer journey. Increase brand visibility in AI search and generate demand with un-gated learning. Unify learning across every customer touchpoint to change behavior, boost adoption, improve retention, and prove the business impact of learning.

Functional Capabilities

Artificial Intelligence:

Content Recommendations
Semantic Search
Chat Assistant / Agent
Course Authoring
Assessment Generation

Commerce:

Native eCommerce
Subscriptions
Coupons / Promotions
Bulk purchases
Taxation

Continuing Education:

Certificate Issuance
Recertification Tracking
CE Credit Tracking
Multiple Credit Types

Instructor Led Training:

Create ILT Events
Multi-Session Class Management
Instructor Assignment
Waitlist Management
Attendance Tracking
Virtual Session Integration
Blended Programs

Learner Experience:

Learning Path
Certifications Programs
Gamification Features

Reporting:

Custom Report Builder
Scheduled Reports
Real-Time Dashboards
Revenue Reporting

Services and Support

Implementation Model:

Vendor-Assisted
Full-Service

Ongoing Services:

Managed Services
Strategic Consulting
Custom Development

Administrative Support:

Business Hours

Learner Support:

Business Hours

Technical Capabilities

API Support:

REST
GraphQL
Webhook

Deployment Options:

Multi-Tenant SaaS

Prebuilt CRM Integration:

Salesforce

Prebuilt VILT Integration:

Microsoft Teams
Zoom

Prebuilt Content Integrations:

OpenSesame

Content Standards:

SCORM 1.2
SCORM 2004
xAPI
LTI

Product Videos

Evaluating
Thought Industries
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Schedule a complimentary consultation with Talented Learning's lead analyst, John Leh.

Review

Thought Industries is a complete enterprise-grade learning system built specifically for customer education, content as a business and channel partner education. This powerful solution enables headless LMS scenarios and seamlessly combines LMS, CMS, CRM and content authoring tools. It also includes world-class B2B2B ecommerce capabilities that meet the needs of even the most complex large-scale training companies.

- John Leh, CEO and Lead Analyst, Talented Learning