The Docebo LMS has come a long way since we first reviewed it in 2014. Here was my assessment at that time:
Docebo is an excellent option for your first or second internal or extended enterprise LMS. It can manage elearning, ILT, dozens of languages, social integration, gamification, virtual classrooms and ecommerce. It is easy to start, use, integrate, manage and license. Based on the company’s rapid pace of development and ‘connector’ strategy, you will be hearing more about this platform.
In 2017, all of that remains true, but Docebo has grown in functionality and in the company’s ability to deliver. Three years ago, this vendor was happy to gobble up even the smallest LMS customers who educated and sold themselves via a free trial. The self-service capability is still in place, but the business model and pricing are now geared towards disrupting the highly competitive mid/large global market.
Docebo has built a pure cloud LMS that now supports over 1200 customers. (By the way, it’s pronounced “doe-chay-bo” and not “doe-see-bo” or “dos-a-bo.”) The company has grown its U.S. sales team to handle more sophisticated learning technology buying opportunities and RFPs, and has expanded implementation and support services staff to provide a higher level of help, guidance, expertise and ongoing support.
Noteworthy new product features include:
More language ”localizations,” and the ability to add new or modify existing translations
Built-in ecommerce capabilities, rather than relying solely on Shopify integration — now a tighter, more unified system
Supports content subscriptions
Mobile apps with offline content support and text push notifications
Salesforce.com and other new third-party app integrations, out-of-the-box
Substantial new capabilities for coaching, sharing and mentoring
Supports user-generated content and ability to create private or shared channels (playlists)
Docebo LMS is designed to support straightforward training and elearning scenarios — easily. The system uses a “connector” strategy to extend the core application with its own add-on functionality, third-party functionality, and much more.
Of all the LMS solutions we’ve reviewed, Docebo offers one of the most robust and fastest growing connector libraries. This connector marketplace emulates the Apple or Android store, where you can shop for free or paid apps, download, install and use immediately. With the connector strategy, you can turn on and pay for only the exact functionality you need, when you need it. I installed a bunch of Docebo and third-party apps, and the process worked well. This strategy positions Docebo as easier to use for organizations with limited needs, yet also provides the power to extend the platform for those customers who need industrial-strength customization — the way they want to configure it.
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Docebo LMS strengths include:
Ease of use, simplicity
Modern consumer-oriented user interface
Mobile responsive core design and mobile apps
Online content creation, management and reuse
Productized integrations with many applications, including virtual classrooms, CRM, customer service, SSO and more
Reporting and dashboards for admin and end-user learners
Audit trails and 21 CFR Part 11 support
Strong support for standard and custom notifications
There is room for improvement in several areas:
With more sophistication comes more complexity. Docebo could improve and streamline self-service onboarding options, tutorials and guides to make the early-stage customer experience more effective. When I logged in, the screen was so crowded with help options, my first impression was that getting started would be more complicated than it actually is.
Although this is my subjective opinion, I’m not a fan of tiered pricing based on functionality. Docebo offers a low-cost option, but it tightens breadth and depth of functionality at this level. Here’s the problem: Let’s say your company has less than 100 users, but you want more sophisticated LMS functionality. You’re out of luck unless you step up to a pricing tier meant for more users. That translates into higher total cost of ownership (TCO). Although this only affects small businesses, it may turn off prospects who could otherwise become strong, vocal brand advocates.
Among Docebo’s third-party connectors, I didn’t see any productized Association Management System (AMS) integrations. Adding this capability would make the LMS more competitive with learning solutions that serve member-based organizations.
Increasingly, I’ve noticed a trend among rapidly growing SaaS LMS vendors. It seems that “growing pains” tend to surface when functionality is added or enhanced. Docebo is no exception with the admin side of the application which is due for a UI overhaul and feature consolidation.
In the meantime, admins are likely to be aggravated by small interface quirks. For example, when you open a new window to create a new course, if you accidentally click outside of that window, the pop-up disappears. This happens easily because the “next” and “save” buttons are below-the-fold of the screen. To avoid unintentionally canceling courses, you must avoid slipping while scrolling. After losing my way multiple times, I eventually learned to be very precise with my scrolling and clicking behavior.
My Overall Assessment
When I talk with learning technology vendors, I always ask who they see as a competitor. Docebo is often on the short list — and for good reason. Docebo serves a variety of industry sectors with solid LMS functionality for a reasonable price. It supports both formal and informal learning effectively. And because it is designed with the needs of modern learners at its core, Docebo is valuable for multiple business use cases — including employee, extended enterprise and commercial training. Docebo’s growing sales and professional services teams can only mean more satisfied and successful customers are ahead. Keep your eyes on these folks.
Docebo says: Docebo cloud-based (SaaS) LMS is localized in 31 languages and sold in more than 90 countries. Established in 2005, Docebo has more than 1200 active customers. Docebo offers an enterprise solution for midsize to large organizations so they can cost-effectively implement a scalable LMS solution that adapts to their unique business needs. Customers achieve operational efficiency while dramatically reducing TCO and rapidly implementing an easy-to-use elearning solution.
The screenshot below illustrates how components are added to a course:
The screenshot below indicates what a learner sees when navigating through a course:
SEE DOCEBO LMS IN ACTION – CLICK TO WATCH JOHN LEH’S VIDEO REVIEW
Continuing Education Features
Basic creation of a blended learning path with certificate awarded upon completion
Ability to assign numerical credits to a course, but doesn’t appear to allow definition of different credit types
Adaptive Learning Features
Automatically assign or enroll users who meet specific criteria in courses and learning plans based on rules you configure
Create custom fields in user profile — ability to choose those fields as group inclusion/exclusion criteria and as report filter criteria
Includes configurable roles
Custom user fields can drive content assignments
Browse catalog before log-in
Ability to create pre-log-in pages
Integration with Paypal and other payment gateways
Assign a price to a specific piece of content
Shopping cart and checkout
Badges and points
Contests with badges and points awarded — no actual awards
The screenshot below shows a learner dashboard with gamification elements
Available in 33 languages, including Farsi and Arabic (right-to-left orientation languages)
Ability to create custom localizations or edit localizations
Editing tool lets you customize and fine-tune each language localization
A separate “course” is required for each language version
You can create equivalent courses in other languages
Includes multi-currency support
Docebo “connectors” provide off-the-shelf integration via Advanced Programming Interfaces (APIs) with third-party systems such as HR management solutions, ecommerce applications, web conferencing tools and more. Docebo has one of the most extensive integration lists I’ve seen. Here are some examples of their out-of-the-box connectors:
Social Media — Use your log-on credentials from Facebook, Gmail, Google Apps, LinkedIn, Slack or Twitter to create LMS accounts and populate profile data
Content Creation — Elucidat, Lectora or any SCORM or xAPI authoring tool
Customer Interaction — Salesforce.com, Vivocha and Zendesk
Virtual Classroom Connectors — Integrate with WebEx, Adobe Connect, GoToMeeting, BigBlueButton, BlueJeans, Sky Meeting, OnSync, TeleSkill and Zoom
CMS Integrations –Tie the LMS to portals, websites and blogs built in Joomla, WordPress or Drupal
Single Sign-On — Saml 2.0, OKTA, LDAP, Google Apps, Facebook, G Suite and LinkedIn
Fully responsive LMS
Downloadable apps provide offline learning capability
Apps can be branded for each client, including logos and colors
Summary, standard and custom reports
Basic minimally configurable core reports show all data and can be exported
Clear, coherent dashboard views for different types of users
Custom profile fields automatically displayed in reports
Advanced reporting includes a simple wizard feature that leads you through several steps to tailor a report
Blogs tied to users, groups and courses
Comments and threaded discussion groups
Create user account and sign-on with Facebook, Twitter, Linked, Gmail and Google Apps
Coaching capability makes it easy to locate subject matter experts
Share user generated content
Create content channels (playlists), including optional sharing capability
Expert question and answer capability
The Docebo LMS is very easy to use, very graphically oriented, with a consumer-oriented interface.
The screenshot below illustrates the modern look-and-feel of the Docebo social learning user interface:
SEE DOCEBO IN ACTION — CLICK TO WATCH JOHN LEH’S VIDEO REVIEW
Virtual Classroom Features
Off-the-shelf integration with Cisco WebEx and Adobe Connect, GoToMeeting, OnSync, BigBlueButton, Zoom and Teleskill
Conveniently schedule webinars in the same interface you use to create any piece of content
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About Talented Learning LMS Reviews
Talented Learning LMS Reviews provide initial screening of vendors for extended enterprise suitability. Vendors share lots of information on their websites — feature lists, video demos, case studies, position papers, press releases, free trials and more. We review and analyze all of this information to determine a vendor’s mission, assess the platform’s strengths and weaknesses, and determine how effectively it serves extended enterprise learning needs.
As always, at Talented Learning, we’re not about making sweeping predictions or judging vendors. Instead, we document the realities of today’s LMS landscape, and how learning technology is actually adding value. We have only one goal — to help clients find appropriate LMS vendors based on their unique business requirements.
John Leh is Founder, CEO and Lead Analyst at Talented Learning and the Talented Learning Center. John is a fiercely independent consultant, blogger, podcaster, speaker and educator who helps organizations select and implement learning technology strategies, primarily for extended enterprise applications. His advice is based upon more than 25+years of learning-tech industry experience, serving as a trusted LMS selection and sales adviser to hundreds of learning organizations with a total technology spend of more than $100+ million and growing. John would love to connect with you on Twitter or on LinkedIn.