Ann Torry

Do you think product documentation is enough to train your customers? You're not alone. But here's why you should rethink that strategy

How can companies prove the value of customer education? It starts by understanding which metrics are best for measuring customer training ROI...

AI in training is a powerful double-edged sword. How can you make the most of AI as an asset without being blindsided by liabilities?

If your organization must choose between internal or external training, which should you prioritize? Here's what to consider as you weigh the trade-offs...

How can you successfully scale customer training — and why does this matter? Check these proven ways to drive engagement and retention with help from an LMS