Extended Enterprise

Extended enterprise LMS stakeholders were proving that learning initiatives make a legitimate business impact by comparing trained vs. untrained audiences on metrics like sales volume, customer satisfaction, retention and lifetime value.

All four categories share much of the same core functionality -- but each type is also characterized by unique functionality, use case workflows and integrations that the others don't require.

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Under the hood, commercial LMSs must be tightly integrated with a full stack of robust, reliable, complementary technologies that support end-to-end business operations.

Corporate learning organizations need to harness this just-in-time use of crowdsourced knowledge and integrate it with formal course content.  

If training departments don't step up, extended enterprise learning sponsors move forward on their own -- often duplicating technology, content and effort.

Here's the most important distinction to keep in mind: Departments that care about educating external audiences are not investing in these programs because compliance rules require it but because these learning programs lead to a direct, measurable business impact.

Offering extended enterprise learning is about helping your corporation (large or small) increase overall sales revenue, improve profit margins and stay ahead of competitors in a challenging global marketplace.

Employee learning platforms were created to support mandatory compliance training and talent development, and they must provide a learning experience that feels convenient, comfortable, personalized and trustworthy.

It's still early, but perhaps one of the most interesting opportunities is coming from the association space, where gamification and digital badges are being used to help bridge the skills gap.