Customer Learning

LMS Innovation: Where’s the Value?

May 3, 2017

If you follow my writing – even casually – you know how excited I am about the direction of LMS innovation and its ability to help organizations create business value.  Unlike those who think learning management systems (LMS) are largely [...learn more...]

LMS Integration:  The Learning Ecosystem

May 12, 2016

These days it makes more sense to think of a learning platform as part of a digital business ecosystem, rather than a standalone “island” destination.  LMSs are integrated into many different types of applications to share data and [...learn more...]

Why So Many LMS Vendors?

April 14, 2016

By our estimates, more than 800 LMS vendors compete in today’s learning platforms marketplace in 2019 (up from 600 we originally tracked in 2014). These LMS vendors range from global software companies to tiny cloud vendors. Why so many? How [...learn more...]

6 Customer Onboarding Mistakes to Avoid

January 18, 2015

By guest author Jason Silberman Onboarding new customers to your software can seem like a daunting task, especially in the era of ever-growing customer expectations. If onboarding is slow, unattended customers will wander off to competition, and [...learn more...]

How To Measure Customer Learning ROI

October 16, 2014

If our previous post on The Business Case for Customer Learning piqued your interest in the benefits of educating customers, this post will show you how to build a rationale to obtain funding for customer learning initiatives. Organizations that [...learn more...]

The Business Case for Customer Learning

September 14, 2014

In corporate America, organizations have been training customers for decades. Buy a new piece of construction machinery and the manufacturer will send out a trainer. Buy complex enterprise software (like an old-school talent management LMS), and the [...learn more...]
1 2 3 4