Customer Learning

By collecting skill endorsements and recommendations from your network and posting content, comments, presentations, awards, articles, certifications and other relevant data, you create a historical profile of credibility that other users recognize and value – and more so every day with a growing base of more than 610 million LinkedIn users in more than 200 countries.

Too often, software companies overpromise and underdeliver - and it shows up in the onboarding process. Here are 6 customer onboarding mistakes successful software companies avoid.

As you pursue each new program, you can predict and then demonstrate actual improvements in customer experience, loyalty, revenues and/or profitability. 

They are experts at endless and varying topics and their job is to teach it, but they don’t teach employees though – just everyone else including external sales and distribution channels, customers, members, dealers, agents and the public at large.

An extended enterprise LMS supports learning efforts for non-employees, including channel partners, customers, prospects, members, franchises, resellers and distributors. 

A common value proposition you will hear from your employee LMS provider is that there are economies of scale in licensing, maintenance and implementation, so from a cost standpoint, it makes sense to expand the existing LMS to external audiences.

Caspio is a great example of the contrast between learning for customers versus employees. Find out how Caspio won me over with an approach that nearly caused me to purchase this solution. 

Many LMS companies who were not recently acquired (for example, Net Dimensions, eLogic Learning and Expertus) as well as hundreds of startups have tried to fill this void and still cater to multiple extended enterprise segments.