A few months ago, we noticed there was no central place on the internet where one could find unbiased information on extended enterprise learning technology. Extended enterprise learning is defined as the learning efforts for your non-employees such as channel partners, customers, prospects, members, franchises, resellers and distributors –so we started Talented Learning to do just that.
We began by reviewing LMS solutions and started compiling extended enterprise case studies from each vendor and categorizing them by industry. As it turns out, companies in the high-technology sector are early adopters of extended enterprise learning. Why?
- Their products are constantly changing
- The have many non-employees who sell, implement and service the equipment
- Customers need to learn how to use the products
- Prospects need to be self-educated
There is really no other way to get the information out other than using learning, social and mobile technology. What are the measurable benefits hi-tech organizations see from educating their extended enterprise of channel, customers and prospects?
- Educating prospects translates into new sales with less active sales effort
- Increase sales from existing customers
- Improve your brand loyalty
- Reduce customer support calls and increase customer satisfaction
- Expand into new global areas and markets easier
Here are the top 10 examples of hi-tech companies educating their extended enterprise and achieving those measurable results:
- Autodesk, via ExpertusONE, creates a compelling, community-based channel ecosystem to educate sales partners faster, easier and more effectively than ever
- Learn how ADP improves client retention and fuels business growth using Saba Software for their virtual classroom, learning and content development projects
- Caspio: Case Study on Customer eLearning and Marketing published on Talented Learning
- DocuSign uses Cornerstone to train tens of thousands of clients
- Learn how software provider KOFAX reduced training costs by 80% with Mindflash used to support channel, customers and employees
- Hitachi Data Systems wanted to consolidate global learning needs under one learning organization to better serve their employees, partners, and customers worldwide with Saba
- Progress Software Uses NetDimensions to Deliver L&D to partners and customers
- VeeamSoftware, a Swiss IT company, provides content to over 50,000 channel partners resulting in 3000 engagements per month and 10,000 certifications with Docebo
- Vitera Healthcare Solutions delivers new client training for their end-to-end clinical and financial technology solutions with eLogic Learning’s eSSential LMS
- Yammer uses Mindflash to sell courses for their partner certification
Is it time you thought about extended enterprise learning? Your competitors are!
Do you have even better examples of hi-tech prospect, customer, partner or channel training? Please let us know in the comments below or contact us at Talented@TalentedLearning.com.
Thanks for reading!
Do You Need Help Shopping for an LMS?
Are you shopping for a new or replacement LMS and overwhelmed by all the choices? We can help! With 14 years of LMS experience, we are expert at helping define the business case, identifying requirements, shortlisting vendors, conducting the RFP, scripted vendor demonstrations and negotiating the best deal. Fill out the form below to contact us for more information.
Recorded Webinar — State of the 2016 LMS Market
Have you struggled to understand the 2016 LMS market and the hundreds of LMS options? You are not alone. LMS buyers and sellers globally are lost. In the last two years, I reviewed 111 LMS vendors (and counting) after spending 13 years selling high-end LMSs. Let me, John Leh, sort it all out for you. With the evolution of cloud LMS providers, the market has shifted from behemoth generalists to nimble specialists. Gone are the two oceans of academic and corporate LMSs, replaced by 675+ ponds of specialization. There are LMSs for every industry, business need, organizational size and budget.