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Top 10 High-Tech Extended Enterprise Case Studies

Extended Enterprise Hi Tech Case Study

A few months ago, we noticed there was no central place on the internet where one could find unbiased information on extended enterprise learning technology.  Extended enterprise learning is defined as the learning efforts for your non-employees such as channel partners, customers, prospects, members, franchises, resellers and distributors –so we started Talented Learning to do just that.

We began by reviewing LMS solutions and started compiling extended enterprise case studies from each vendor and categorizing them by industry.  As it turns out, companies in the high-technology sector are early adopters of extended enterprise learning.  Why?

  • Their products are constantly changing
  • The have many non-employees who sell, implement and service the equipment
  • Customers need to learn how to use the products
  • Prospects need to be self-educated

There is really no other way to get the information out other than using learning, social and mobile technology.  What are the measurable benefits hi-tech organizations see from educating their extended enterprise of channel, customers and prospects?

  • Educating prospects translates into new sales with less active sales effort
  • Increase sales from existing customers
  • Improve your brand loyalty
  • Reduce customer support calls and increase customer satisfaction
  • Expand into new global areas and markets easier

Here are the top 10 examples of hi-tech companies educating their extended enterprise and achieving those measurable results:

    1. Autodesk, via ExpertusONE, creates a compelling, community-based channel ecosystem to educate sales partners faster, easier and more effectively than ever
    2. Learn how ADP improves client retention and fuels business growth using Saba Software for their virtual classroom, learning and content development projects
    3. Caspio:  Case Study on Customer eLearning and Marketing published on Talented Learning
    4. DocuSign uses Cornerstone to train tens of thousands of clients
    5. Learn how software provider KOFAX  reduced training costs by 80% with Mindflash used to support channel, customers and employees
    6. Hitachi Data Systems wanted to consolidate global learning needs under one learning organization to better serve their employees, partners, and customers worldwide with Saba
    7. Progress Software Uses NetDimensions to Deliver L&D to partners and customers
    8. VeeamSoftware, a Swiss IT company, provides content to over 50,000 channel partners resulting in 3000 engagements per month and 10,000 certifications with Docebo
    9. Vitera Healthcare Solutions delivers new client training for their end-to-end clinical and financial technology solutions with eLogic Learning’s eSSential LMS
    10. Yammer uses Mindflash to sell courses for their partner certification

Is it time you thought about extended enterprise learning?  Your competitors are!

Do you have even better examples of hi-tech prospect, customer, partner or channel training?  Please let us know in the comments below or contact us at

Thanks for reading!

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John Leh
About John Leh (127 Articles)
John Leh is CEO and Lead Analyst at Talented Learning, LLC. Named one of the Top 20 Global Elearning Movers and Shakers of 2017, John is a fiercely independent LMS selection consultant and blogger who helps organizations develop and implement technology strategies – primarily for the extended enterprise. John's advice is based on 20 years of industry experience, having served as a trusted LMS selection and sales adviser to more than 100 learning organizations with a total technology spend of more than $65 million. He helps organizations define their business case, identify requirements, short-list vendors, write and manage RFPs and negotiate a great deal. You can connect with John on Twitter at @JohnLeh or on LinkedIn.

2 Comments on Top 10 High-Tech Extended Enterprise Case Studies

  1. John, great job on consolidating some good case studies. It was great to see one of our customers get a 400% increase in revenue by investing in e-learning for resellers.

  2. Thanks Randhir, Good case study!

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