A few months ago we noticed that, although there’s an abundance of information about employee-oriented learning software, there wasn’t a central place online to find unbiased information about extended enterprise learning systems. An extended enterprise LMS supports learning efforts for non-employees, including channel partners, customers, prospects, members, franchises, resellers and distributors. Those are huge and very strategic audiences for businesses, so finding the right extended enterprise LMS is an important decision. That’s why decided to fill the information gap by founding Talented Learning.
We began by reviewing LMS software, compiling extended enterprise case studies from each vendor and categorizing those scenarios by industry. As it turns out, companies in the high-technology sector are early adopters of extended enterprise learning. Why?
Their products are constantly changing
The have many non-employees who sell, implement and service the equipment
Customers need to learn how to use the products
Prospects need to be self-educated
There is really no other way to get the information out other than using learning, social and mobile technology. What are the measurable benefits hi-tech organizations see from educating their extended enterprise — including channel partners, customers and prospects?
Educating prospects translates into new sales with less active sales effort
Increase sales from existing customers
Improve your brand loyalty
Reduce customer support calls and increase customer satisfaction
Expand into new global areas and markets easier
Here are the top 10 examples of hi-tech companies educating their extended enterprise and achieving those measurable results:
Autodesk, via ExpertusONE, creates a compelling, community-based channel ecosystem to educate sales partners faster, easier and more effectively than ever
Learn how ADP improves client retention and fuels business growth using Saba Software for their virtual classroom, learning and content development projects
There is tremendous diversity among the nearly 700 learning management systems available today. And when customer education is a top priority, it pays for organizations to choose an LMS designed specifically for that purpose.
What exactly are the business benefits of choosing a specialized learning management system (rather than an employee-oriented LMS) to support customer learning initiatives?
Join John Leh, Talented Learning lead analyst and CEO, and Terry Lydon, VP of Training Operations Projects at Litmos, as they explain the value of choosing an externally focused LMS. Specifically, they discuss: You’ll learn:
How to quantify the benefits of customer learning
Which factors set a customer LMS apart from employee-focused platforms
What case studies reveal about the value of customer learning technology
How to find the best LMS for your customers’ needs, and
5 areas of innovation unique to customer LMS solutions
John Leh is CEO and Lead Analyst at Talented Learning and the Talented Learning Center. John is a fiercely independent consultant, blogger, podcaster, speaker and educator who helps organizations select and implement learning technology strategies, primarily for extended enterprise applications. His advice is based upon more than 25+years of learning-tech industry experience, serving as a trusted LMS selection and sales adviser to hundreds of learning organizations with a total technology spend of more than $100+ million and growing. John would love to connect with you on Twitter or on LinkedIn.
John Leh2022-03-02T15:37:07-04:00February 10, 2022|
Learn Amp is driven by its goal to help make work life better for everyone involved. From the newest person joining the business, to the employee who has been there the longest, they want to improve the work experience...