Craneware is a business that keeps customer retention top-of-mind. As a revenue cycle management software provider for the U.S. healthcare industry, the team knows that long-term success depends on one thing – customers continuously engaging with their solution through training.

After a robust search, Craneware found LearnUpon. Using the LMS, the team quickly launched Craneware Academy, a place that houses, manages, and delivers training and certifications to their growing customer base.

From the initial onboarding process right throughout their Craneware journey, customers are continuously engaged at every stage of the lifecycle through the LMS. For example, to keep customers engaged after implementation, Craneware Academy offers CEUs by applicable accreditation organizations to provide continued education credits to their customers, so they can retain their credentials at no extra cost.

The positive impact of Craneware Academy was seen fast with over 650 customers being certified in under a year.