• Companies need to abandon preconceived notions about customers, and instead become experts at learning about customers' true needs, preferences and behaviors.

    Published On: June 11, 2019Categories: Customer Learning, Extended Enterprise, LMS Integration
  • What is customer education? How do companies use customer education programs to boost product use and drive business growth? Listen as expert Dave Derington explains on The Talented Learning Show!

    Published On: February 27, 2019Categories: Customer Learning, Extended Enterprise, Talented Learning Show Podcast
  • What does it take to create an effective SaaS customer success program? How should you measure results? Listen to the Talented Learning Show!

    Published On: January 29, 2019Categories: Customer Learning, Extended Enterprise, Talented Learning Show Podcast
  • Although your senior executives may not care exactly how many hours of training you deliver or what kind of customer satisfaction scores you receive, they do care about your CAC/LTV ratio.

    Published On: January 22, 2019Categories: Customer Learning, Extended Enterprise
  • A third-party expert can save you considerable time and money throughout the implementation process; you'll have proactive guidance to help you avoid missteps with early-stage configuration and deployment decisions.

    Published On: November 29, 2018Categories: Buying Learning Systems, Learning Systems, LMS Implementation
  • The sheer volume of solutions that define the broader marketing technology landscape has ballooned from only 150 in 2011 to nearly 7000 this year, according to Scott Brinker at ChiefMartec.com.

    Published On: September 25, 2018Categories: Customer Learning, Extended Enterprise
  • How does customer training lead to product adoption, engagement and customer success? What metrics matter most? And how can a specialized customer learning platform help? Listen to The Talented Learning Show!

  • Defining the "what, when, where, how and why" of key user scenarios will inform the learning experiences you develop, then you can craft appropriate communications to drive the right audience to the right content at the right time.

  • Customer education (aka customer learning or customer training) is more than just teaching people about how to use features of a product or service they’ve purchased, it’s also about helping them understand related best practices, demonstrating the product’s value-add, and communicating about why and how it helps them achieve their specific objectives.

    Published On: February 12, 2018Categories: Customer Learning, Learning Systems
  • Why do organizations invest in customer training initiatives? And what factors should decision makers consider when developing, delivering and measuring the business impact of customer training? Listen to The Talented Learning Show

    Published On: January 30, 2018Categories: Customer Learning, Extended Enterprise, Talented Learning Show Podcast

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