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customer success

6 Customer Onboarding Mistakes to Avoid

January 18, 2015

By guest author Jason Silberman Onboarding new customers to your software can seem like a daunting task, especially in the era of ever-growing customer expectations. If onboarding is slow, unattended customers will wander off to competition, and [...learn more...]

How To Measure Customer Learning ROI

October 16, 2014

If our previous post on The Business Case for Customer Learning piqued your interest in the benefits of educating customers, this post will show you how to build a rationale to obtain funding for customer learning initiatives. Organizations that [...learn more...]
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