customer success

Customer Success: Where Does Training Fit In?

April 9, 2021

How does customer training fuel customer success? Lead Analyst John Leh talks with two customer success experts

Do you want to grow your business? Then let me share a secret. If you are not familiar with the direct connection between customer success and customer education, then you’re probably working way too hard to reach your goals. And here’s [...learn more...]

Podcast 34: Online Customer Education Success – With Brittany Tamul of ArrowStream

February 18, 2020

Find out how online customer education helps growing businesses succeed! Listen to this Talented Learning Show podcast with independent learning tech analyst John Leh and guest Brittany Tamul, head of customer success at ArrowStream

How do growing companies leverage online customer education without jeopardizing quality of service? Learn what works for one forward-thinking software company in this interview with its head of customer success... [...learn more...]

How to Measure Customer Value (And Why It Matters)

January 21, 2020

How do you measure customer value? And why is it so important? Learn more...

EDITOR’S NOTE: Because extended enterprise learning involves multiple disciplines, we sometimes ask other experts to share their insights with our readers. Today we feature advice about customer value metrics from Laura Patterson, President [...learn more...]

Podcast 30: Learning From Customer Conferences – With Tristan Jordan and Tara Pawlak of Community Brands

November 19, 2019

How does learning enhance customer conferences? Listen to this podcast with association tech leaders from Community Brands on The Talented Learning Show podcast!

Why are customer conferences so valuable for technology vendors? And how does learning – formal and informal – elevate these forums? Find out now on The Talented Learning Show! [...learn more...]

Podcast 28: How Tasty Is Your Product Training? – With Mike Martin, CLO of SAP Litmos

October 15, 2019

How can you make product training appealing to external audiences? Get advice from a CLO on The Talented Learning Show podcast!

How can you develop product training that your extended enterprise audiences will love? Listen to a CLO's advice on The Talented Learning Show! [...learn more...]

Marketing Never Ends – How Does Product Education Help?

September 25, 2019

How does product education help marketing enhance and extend the customer journey? A customer success expert explains

EDITOR’S NOTE: Because extended enterprise learning involves multiple disciplines, we sometimes ask other experts to share their insights with our readers. Today we feature excellent customer education advice from Ruairi Galavan, Senior Manager [...learn more...]

How Is Digital Transformation Shaping Customer Experience?

June 11, 2019

How Does Digital Transformation Shape Customer Experience? 5 trends for customer-centered organizations by independent tech analyst Daniel Newman

EDITOR’S NOTE: Because extended enterprise learning involves multiple disciplines, we sometimes ask other experts to share their insights with our readers. Today we feature insights about customer experience from Daniel Newman, Principal [...learn more...]

Podcast 19: Customer Education 101 – With Dave Derington of Outreach

February 27, 2019

What is Customer Education? Learn from a customer learning expert in this interview on the Talented Learning Show with analyst John Leh

What is customer education? How do companies use customer education programs to boost product use and drive business growth? Listen as expert Dave Derington explains on The Talented Learning Show! [...learn more...]

Podcast 18: Driving SaaS Customer Success – With Samma Hafeez of Thought Industries

January 29, 2019

What business practices drive SaaS customer success? Listen to the Talented Learning Show podcast with guest expert Samma Hafeez of Thought Industries

What does it take to create an effective SaaS customer success program? How should you measure results? Listen to the Talented Learning Show! [...learn more...]

Starting a Customer Education Program: What You Should Know

January 22, 2019

When should your company start a customer education program? Learn from customer education expert Adam Avramescu

EDITOR’S NOTE: Occasionally, we invite learning community experts to share their advice with our readers. Today we feature a post by Adam Avramescu, Head of Global Enterprise Customer Enablement & Training at Slack – and Co-Founder of [...learn more...]

You Just Selected a Shiny New LMS. Great! Now What?

November 29, 2018

You've just selected a shiny new LMS - How do you keep it fresh after that exciting "new" feeling fades

Remember the excitement you felt as a kid when you opened a holiday gift? Even as adults, there’s nothing quite like the joy of adding something new to our lives. But sooner or later, the thrill wears off. Most of the once-shiny objects that [...learn more...]

Best Customer Education Blogs: 25 Must-Reads for Learning Professionals

September 25, 2018

What are the best customer education blogs? Here are 25 must-reads for learning professionals, selected by an independent learning technology analyst

Which blogs offer the best advice about customer education practices, strategies and technologies? Great question. But with such phenomenal recent growth in the customer experience market, there is no obvious answer. That’s not just a gut [...learn more...]

Podcast 15: Tying Training to Customer Success – With Barry Kelly of Thought Industries

September 12, 2018

PODCAST: How can you tie customer training with customer success? Listen to the Talented Learning Show with extended enterprise learning tech analyst John Leh

How does customer training lead to product adoption, engagement and customer success? What metrics matter most? And how can a specialized customer learning platform help? Listen to The Talented Learning Show! [...learn more...]

Attraction Marketing Tips For Extended Enterprise Learning Success

June 12, 2018

Attraction marketing for extended enterprise learning - Tips from independent LMS analyst John Leh

Are you responsible for marketing educational content to customers, channels partners or other audiences that operate outside of your organization? If so, how easy is it for you to connect with these audiences and convince them to engage [...learn more...]

Learning The Language of Customer Education: A Pocket Guide

February 12, 2018

What's the language of customer training? Read this glossary of customer education terms

You like potato and I like potahto You like tomato and I like tomahto Potato, potahto, tomato, tomahto Let’s call the whole thing off! I get it. We’re living in an increasingly customer-centered world. But what I don’t always [...learn more...]

Podcast 2: Linking Customer Training and Business Success – With Sandi Lin of Skilljar

January 30, 2018

Podcast - How to link customer training with business success - listen to the Talented Learning Show with learning tech analyst John Leh

Why do organizations invest in customer training initiatives? And what factors should decision makers consider when developing, delivering and measuring the business impact of customer training? Listen to The Talented Learning Show [...learn more...]

How to Attract a Loyal Learning Audience, Even on a Tight Budget

October 20, 2017

How do you attract the right learning audience for your instructional content? Try these budget-wise inbound marketing tactics

“If you build it, they will come.” We all know this iconic line from the classic film, Field of Dreams. But if you sell educational content, you know this kind of wishful thinking won’t grow your business. You can design training courses [...learn more...]

Customer Education: How Smart Technology Companies Lock-In Value

October 10, 2017

How Well Do You Know Your Customers? In this era of data-driven marketing, successful businesses have learned that the more you know about your customers, the more your company is bound to grow. It’s a fact. As Forrester Research confirms, [...learn more...]

Extended Enterprise Learning: Can You Get There From Here?

June 28, 2017

How do you extended enterprise learning program? 5 challenges HR-minded learning organizations face

Are you an HR or L&D professional trying to figure out how to expand your training programs to customers, channel partners or others outside of your organization’s walls? Are you asking yourself, “Where should I start? What should [...learn more...]

Extended Enterprise Learning Takes Center Stage

June 13, 2017

Extended enterprise learning is gaining momentum among employee-focused corporate learning professionals. Why and how is this affecting learning technology? Independent analyst John Leh explains

When we founded Talented Learning four years ago, we set out on a mission to map the world of learning management technology. Hundreds of new platforms were flooding the market and as a former long-term LMS sales executive, I knew the landscape [...learn more...]

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