customer success

How Is Digital Transformation Shaping Customer Experience?

June 11, 2019

How Does Digital Transformation Shape Customer Experience? 5 trends for customer-centered organizations by independent tech analyst Daniel Newman

EDITOR’S NOTE: Because extended enterprise learning involves multiple disciplines, we sometimes ask other experts to share their insights with our readers. Today we feature insights about customer experience from Daniel Newman, Principal [...learn more...]

Podcast 19: Customer Education 101 – With Dave Derington of Azuqua

February 27, 2019

What is Customer Education? Learn from a customer learning expert in this interview on the Talented Learning Show with analyst John Leh

What is customer education? How do companies use customer education programs to boost product use and drive business growth? Listen as expert Dave Derington explains on The Talented Learning Show! [...learn more...]

Podcast 18: Driving SaaS Customer Success – With Samma Hafeez of Thought Industries

January 29, 2019

What business practices drive SaaS customer success? Listen to the Talented Learning Show podcast with guest expert Samma Hafeez of Thought Industries

What does it take to create an effective SaaS customer success program? How should you measure results? Listen to the Talented Learning Show! [...learn more...]

Starting a Customer Education Program: What You Should Know

January 22, 2019

When should your company start a customer education program? Learn from customer education expert Adam Avramescu

EDITOR’S NOTE: Occasionally, we invite learning community experts to share their advice with our readers. Today we feature a post by Adam Avramescu, Head of Global Enterprise Customer Enablement & Training at Slack – and Co-Founder of [...learn more...]

You Just Selected a Shiny New LMS. Great! Now What?

November 29, 2018

You've just selected a shiny new LMS - How do you keep it fresh after that exciting "new" feeling fades

Remember the excitement you felt as a kid when you opened a holiday gift? Even as adults, there’s nothing quite like the joy of adding something new to our lives. But sooner or later, the thrill wears off. Most of the once-shiny objects that [...learn more...]

Best Customer Education Blogs: 25 Must-Reads for Learning Professionals

September 25, 2018

What are the best customer education blogs? Here are 25 must-reads for learning professionals, selected by an independent learning technology analyst

Which blogs offer the best advice about customer education practices, strategies and technologies? Great question. But with such phenomenal recent growth in the customer experience market, there is no obvious answer. That’s not just a gut [...learn more...]

Podcast 15: Tying Training to Customer Success – With Barry Kelly of Thought Industries

September 12, 2018

PODCAST: How can you tie customer training with customer success? Listen to the Talented Learning Show with extended enterprise learning tech analyst John Leh

How does customer training lead to product adoption, engagement and customer success? What metrics matter most? And how can a specialized customer learning platform help? Listen to The Talented Learning Show! [...learn more...]

Attraction Marketing Tips For Extended Enterprise Learning Success

June 12, 2018

Attraction marketing for extended enterprise learning - Tips from independent LMS analyst John Leh

Are you responsible for marketing educational content to customers, channels partners or other audiences that operate outside of your organization? If so, how easy is it for you to connect with these audiences and convince them to engage [...learn more...]

Learning The Language of Customer Education: A Pocket Guide

February 12, 2018

What's the language of customer training? Read this glossary of customer education terms

You like potato and I like potahto You like tomato and I like tomahto Potato, potahto, tomato, tomahto Let’s call the whole thing off! I get it. We’re living in an increasingly customer-centered world. But what I don’t always [...learn more...]

Podcast 2: Linking Customer Training and Business Success – With Sandi Lin of Skilljar

January 30, 2018

Podcast - How to link customer training with business success - listen to the Talented Learning Show with learning tech analyst John Leh

Why do organizations invest in customer training initiatives? And what factors should decision makers consider when developing, delivering and measuring the business impact of customer training? Listen to The Talented Learning Show [...learn more...]

How to Attract a Loyal Learning Audience, Even on a Tight Budget

October 20, 2017

How do you attract the right learning audience for your instructional content? Try these budget-wise inbound marketing tactics

“If you build it, they will come.” We all know this iconic line from the classic film, Field of Dreams. But if you sell educational content, you know this kind of wishful thinking won’t grow your business. You can design training [...learn more...]

Customer Education: How Smart Technology Companies Lock-In Value

October 10, 2017

How Well Do You Know Your Customers? In this era of data-driven marketing, successful businesses have learned that the more you know about your customers, the more your company is bound to grow. It’s a fact. As Forrester Research confirms, [...learn more...]

Extended Enterprise Learning: Can You Get There From Here?

June 28, 2017

How do you extended enterprise learning program? 5 challenges HR-minded learning organizations face

Are you an HR or L&D professional trying to figure out how to expand your training programs to customers, channel partners or others outside of your organization’s walls? Are you asking yourself, “Where should I start? What [...learn more...]

Extended Enterprise Learning Takes Center Stage

June 13, 2017

Extended enterprise learning is gaining momentum among employee-focused corporate learning professionals. Why and how is this affecting learning technology? Independent analyst John Leh explains

When we founded Talented Learning four years ago, we set out on a mission to map the world of learning management technology. Hundreds of new platforms were flooding the market and as a former long-term LMS sales executive, I knew the landscape [...learn more...]

Customer Training: 5 Reasons to Put Them “In the Know”

November 8, 2015

By Gauri Reyes, frequent contributor to the Daily Mindflash blog Often, we think of corporate online training as synonymous with employee development. Certainly, internal training is critical, especially in such learning areas as onboarding, [...learn more...]

6 Customer Onboarding Mistakes to Avoid

January 18, 2015

What Customer Onboarding mistakes should you avoid, to ensure a successful customer experience? Check this advice from guest author Jason Silberman

By guest author Jason Silberman Onboarding new customers to your software can seem like a daunting task, especially in the era of ever-growing customer expectations. If onboarding is slow, unattended customers will wander off to competition, and [...learn more...]

How To Measure Customer Learning ROI

October 16, 2014

Why educated your customers about your products and services? Learn about customer learning ROI from independent analyst John Leh

If our previous post on The Business Case for Customer Learning piqued your interest in the benefits of educating customers, this post will show you how to build a rationale to obtain funding for customer learning initiatives. Organizations that [...learn more...]

The Business Case for Customer Learning

September 14, 2014

Customer Learning: What's the business case?

In corporate America, organizations have been training customers for decades. Buy a new piece of construction machinery and the manufacturer will send out a trainer. Buy complex enterprise software (like an old-school talent management LMS), and the [...learn more...]

Caspio: A Case Study on Customer eLearning and Marketing

March 14, 2014

Customer elearning and marketing - a slice of life example from Talented Learning CEO and lead analyst John Leh

If you’re a regular reader you’re probably aware that I’m a practitioner and fan of lifelong learning. I love learning everything about everything from astronomy to history to geology to tree farming. There’s a list of [...learn more...]