customer education

Businesses are interested in developing measurable learning initiatives so they can evaluate outcomes and compare their value with other priorities.

Price points should reflect the cost of the core product, the perceived value of educational content, the level of expected demand and competitive pricing pressures. More complex products naturally command a higher price for related education.

How do companies use customer education programs to boost product use and drive business growth? Listen as expert Dave Derington explains on The Talented Learning Show!

What does it take to create an effective SaaS customer success program? How should you measure results? Listen to the Talented Learning Show!

Although your senior executives may not care exactly how many hours of training you deliver or what kind of customer satisfaction scores you receive, they do care about your CAC/LTV ratio.

What's the best way to honor learning systems excellence? Our research reveals an impressive array of solutions across multiple extended enterprise niches. So we're shifting our approach...

For years, I've said that connecting employee learning with business impact doesn't have to be a mind-bending challenge. In response, training professionals often ask me to illustrate what I mean. The following story from my personal life is a good example. Recently while traveling in Santa Barbara, California, we visited two high-end wineries with friends. [...]

When businesses want to train customers and prospects, they focus on very specific user scenarios, core functionality, third-party integrations, implementation needs and types of content.

The sheer volume of solutions that define the broader marketing technology landscape has ballooned from only 150 in 2011 to nearly 7000 this year, according to Scott Brinker at ChiefMartec.com.

How does customer education lead to customer success? What metrics matter most? And how can a specialized learning system help? Find out on this episode of the Talented Learning Show!