customer education

I'm beginning to think that an astonishing number of L&D practitioners aren't paying attention to today’s most promising organizational learning trend.

Scoring customer asset value is an excellent way to differentiate customers, so you can determine which ones represent the highest potential return.

What does it take to create a case for customer education? Even if you're a novice, how do you get started on the right foot? Listen to The Talented Learning Show!

The best way to find a learning system that works for your organization is to start with a strong set of requirements.

Large employee-focused LMS vendors can provide more hands-on professional service, but this comes at a steep incremental cost beyond license fees.

How can you develop product training that your extended enterprise audiences will love? Listen to a CLO's advice on The Talented Learning Show!

Converting leads to customers is only part of modern marketing. Product education is also key. A customer success expert explains why, and retraces his own scrappy path

When and why does it make sense for organizations to choose an open source LMS as a foundation for extended enterprise learning? Find out on The Talented Learning Show!

If each audience has highly specific needs, an all-purpose solution may be only marginally effective, at best.

From a practical and political perspective, choosing an extended enterprise LMS independent of HR or L&D is often easier than pursuing a one-LMS-for-all solution.