About the Author: John Leh
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Franchise Training: Learning to Slice the Bloomin’ Onion
One of the best ways franchises can leverage a franchisee's investment is by relying on a specialized learning management system (LMS) to deliver training at scale.
CRM-LMS Integration: A Smarter Choice for Customer Education
The sooner your customers find value from using your product or service, the longer they're likely to stay, and the more likely they are to continuing investing in your brand.
Podcast 3: Gamification and Learning in Business with Karl Kapp
How can gamification and learning work together to improve business results? What kind of impact do simulations deliver? Tune in as Dr. Karl Kapp shares expert advice on this Talented Learning Show!
Learning The Language of Customer Education: A Pocket Guide
Customer education (aka customer learning or customer training) is more than just teaching people about how to use features of a product or service they’ve purchased, it’s also about helping them understand related best practices, demonstrating the product’s value-add, and communicating about why and how it helps them achieve their specific objectives.
Podcast 2: Linking Customer Training and Business Success – With Sandi Lin of Skilljar
Why do organizations invest in customer training initiatives? And what factors should decision makers consider when developing, delivering and measuring the business impact of customer training? Listen to The Talented Learning Show
Talented Learning’s Greatest Hits: 2017 Edition
Digital innovation is making it easier than ever to support commercial training strategies, so companies of every size and industry segment are discovering how learning programs can fuel growth and profitability.
