LMS Business Case

Podcast 34: Online Customer Education Success – With Brittany Tamul of ArrowStream

February 18, 2020

Find out how online customer education helps growing businesses succeed! Listen to this Talented Learning Show podcast with independent learning tech analyst John Leh and guest Brittany Tamul, head of customer success at ArrowStream

How do growing companies leverage online customer education without jeopardizing quality of service? Learn what works for one forward-thinking software company in this interview with its head of customer success... [...learn more...]

Podcast 33: Training ROI in Action – With Ajay Pangarkar

February 5, 2020

How do you measure true training ROI? Listen to expert Ajay Pangarkar on The Talented Learning Show podcast with host John Leh!

Why is training ROI so misunderstood? And what can real-world examples teach us about how it works? Find out on The Talented Learning Show! [...learn more...]

Need to Calculate LMS ROI? Here’s How Business Leaders Do The Math

December 11, 2019

How to calculate LMS ROI - wth cost-benefit or net present value analysis

EDITOR’S NOTE: Because extended enterprise learning involves multiple disciplines, we sometimes ask other experts to share their insights. Today we feature advice from Ajay Pangarkar, CTDP, FCPA, FCMA and President of CentralKnowledge. Ajay [...learn more...]

Should You Use an Employee LMS for Extended Enterprise Learning?

May 8, 2019

Should you use your employee LMS for extended enterprise learning in 2019? Independent consultant John Leh shared his advice

Early in 2014, I set out to answer a question I constantly hear as a learning systems selection consultant: “Should we use our employee LMS to educate external audiences?” Back then, I didn’t definitively say “yes” or [...learn more...]

Measurement Matters: 3 Data Analytics Lessons to Remember

April 2, 2019

How can your organization benefit from data analytics? Read three measurement lessons from a marketing specialist

Although I’ve spent my entire career in marketing and communications, measurement has never been far away. I’m not a natural-born statistics nerd. But these days, it’s hard for any of us to avoid analytics, no matter what we do for a living. [...learn more...]

AI and Learning Systems: Is This Combo as Great and Powerful as it Seems?

March 12, 2019

AI Trends and Learning Systems - How "great and power" is this combination?

Why is artificial intelligence (AI) generating such frenzied buzz lately? If you don’t know what I mean, you must be living under a rock. In just a few short years, AI has become one of the most talked-about technology advances since the dawn [...learn more...]

Digital Video: 10 Ways to Experience Modern Learning Live and On-Demand

November 8, 2017

Digital video is rapidly redefining online learning. Analyst John Leh explains where it is making the biggest inroads

Until recently, digital video was underutilized by technology-enabled learning solutions. Even though people often prefer video over text-based content, high-quality instructional video has historically been too time-consuming and expensive for [...learn more...]

LMS Innovation: Where’s the Value?

May 3, 2017

LMS Innovation: Where is the Business Value? Q and A with learning technology analyst John Leh

If you follow my writing – even casually – you know how excited I am about the direction of LMS innovation and its ability to help organizations create business value. Unlike those who think learning management systems (LMS) are largely [...learn more...]

LMS RFP Tips: How to Find Your Best Learning Technology Fit

September 26, 2016

Get LMS RFP advice from independent learning technology analyst, John Leh.

Is the LMS RFP a Necessary Evil? A Nice-to-Have? Or Something More? A Request for Proposal (RFP) is one of the most widely used yet controversial tools for learning management systems buyers. Some people hate them. Others love them. [...learn more...]

Channel Learning and Business Success: Can Your LMS Connect the Dots?

September 15, 2016

An LMS designed for channel learning connects the dots between organizations and business partners who sell their products

One of the best things about being a learning technology analyst is that I get to meet so many smart, passionate people who are pushing the boundaries of the LMS and business success as we know it. Every day I speak with founders and senior [...learn more...]

LMS Demo Do’s and Don’ts

August 1, 2016

In the last two weeks as an LMS selection consultant, I have been on the receiving end of 24 hours of live LMS demos from eight different vendors. The vendors were competing for two unique, extended enterprise LMS opportunities. Selling learning [...learn more...]

5 Ways to Buy an LMS You Will Hate!

June 7, 2016

How to Buy an LMS You'll Hate - Independent learning tech analyst John Leh explains how to do it wrong (and right)

You hear a lot of chatter over the last decade about how everyone hates their learning management system. Some people even think customer dissatisfaction is the reason there are 700 LMS vendors. I don’t think that is the case. I’ve spoken [...learn more...]

Public LMS Pricing: Proof You Can Overpay

March 14, 2016

LMS Pricing: Can you overpay for a learning management system? Independent analyst John Leh says yes and explains why

It is too easy to overpay for an LMS in 2016. In recent posts, I’ve described how cloud LMSs are disrupting and expanding the market with their customer friendly license models and shrinking implementation fees. They are at it again with a [...learn more...]

Shrinking LMS Implementation Fees Drive Market Expansion

February 24, 2016

Shrinking LMS Implementation Fees - Why are learning management systems implementation fees decreasing? Learning tech analyst John Leh shares his perspective

As little as five years ago, it was common for average LMS implementation fees to exceed $100,000. An LMS needed to be installed and then configured in either the vendor’s data center or at a client location. IT played a time-intensive, [...learn more...]

LMS License Models: What in the World is Going On?

February 10, 2016

LMS License Models - What's changing about learning systems pricing? Independent analyst John Leh looks closer

“How much does an LMS cost?” As an LMS research analyst and vendor selection consultant, I get a version of that question often from both LMS buyers and sellers. The true yet unsatisfying answer is that “it [...learn more...]

Salesforce.com + LMS = Measurable Training Bliss

October 16, 2015

Salesforce.com and LMS integration: How does it improve sales training, channel partner learning and customer education? Independent analyst John Leh explains

If you ask any sales professional in the world what Salesforce.com does, they would know — even if they do not use it. On the other hand, if you ask any HR or employee-focused training professional what Salesforce is, you should expect vacant [...learn more...]

15 LMS Vendors, 15 Channel LMS Case Studies

September 21, 2015

How do you achieve channel learning success? Learn from top case studies in channel, partner and franchise learning

I’ve been collecting extended enterprise case studies from the global LMS community for almost two years. I’m surprised by how few vendors take the time to tell their customers’ extended enterprise learning stories. I really [...learn more...]

Top 10 Channel Learning Case Studies

November 3, 2014

How are businesses improving partner perfomance? Read these top channel learning cases

How do you get your external sales channel to look, act and perform the same or better than your internal sales team? Best-in-class organizations train and certify their sales and distribution channel using a learning management system (LMS) and [...learn more...]

How To Measure Customer Learning ROI

October 16, 2014

Why educated your customers about your products and services? Learn about customer learning ROI from independent analyst John Leh

If our previous post on The Business Case for Customer Learning piqued your interest in the benefits of educating customers, this post will show you how to build a rationale to obtain funding for customer learning initiatives. Organizations that [...learn more...]

Skillsoft Acquires SumTotal: Crazy or Genius?

August 26, 2014

Skillsoft acquires SumTotal LMS - crazy or genius business move? Independent LMS analyst John Leh looks closer

I love acquisitions. They shake things up and restack the competitive deck giving new competitors a chance. In only a few short days, my reaction to Skillsoft acquiring SumTotal Systems has shifted from “Wow!” to “Hmmm” to “Eureka” [...learn more...]

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