Schoox + Sonesta Hotels Customer LMS Case Study

Sonesta Hotels has expanded into a global brand with numerous hotels in nine countries. Most of their remarkable growth happened when Sonesta added hundreds of new properties and thousands of employees, positioning itself as a leading player in the hotel industry. A key milestone in the expansion was the acquisition of Red Lion Hotels, which included over 900 franchised locations.

Prior to this significant expansion, Sonesta Hotels was represented by just two brands. Now, the chain encompasses fifteen distinct brands, each with its unique organizational framework, operational challenges, and training demands. To address these diverse needs and prepare employees for success, Sonesta Hotels sought a comprehensive LMS that incorporates various learning and development methods. They wanted to ensure that all employees were equipped with the skills necessary to provide an outstanding customer experience to guests.