John Leh

One of the best ways franchises can leverage a franchisee's investment is by relying on a specialized learning management system (LMS) to deliver training at scale. 

The sooner your customers find value from using your product or service, the longer they're likely to stay, and the more likely they are to continuing investing in your brand. 

How can gamification and learning work together to improve business results? What kind of impact do simulations deliver? Tune in as Dr. Karl Kapp shares expert advice on this Talented Learning Show!

Why do organizations invest in customer training initiatives? And what factors should decision makers consider when developing, delivering and measuring the business impact of customer training? Listen to The Talented Learning Show

Digital innovation is making it easier than ever to support commercial training strategies, so companies of every size and industry segment are discovering how learning programs can fuel growth and profitability.

When and how do organizations benefit from relying on a learning systems provider for advisory and consulting services? Join guest John Llamas and our Lead Analyst John Leh for the first episode of The Talented Learning Show.

Despite competitive pressure to keep price points lower, we expect licensing levels to continue drifting upwards, as vendors attempt to demonstrate value-add that differentiates their offerings.

Customer activity such as a course purchase, renewal, webinar participation, or whitepaper download should trigger relevant content recommendations or delivery. Therefore, these systems must be tightly integrated with CRM software, marketing automation and survey platforms, social media, ecommerce tools, accounting, finance, customer support and other systems.

Continuing education providers offer a broad spectrum of learning experiences -- from in-person classroom sessions, mentoring and on-the-job training to self-paced study in virtual and blended formats.

Nearly all vendors rely on integration with one or more third-party virtual online event applications such as GoToMeeting, Adobe Connect or Cisco WebEx.