To add insult to injury, although the CE Buyer is a large organization, the level of support provided by the LMS vendor was minimal-to-non-existent, and vendor executives were nowhere to be found.
Certainly, many LMSs position themselves as "good for anything you need," but the majority have trended intentionally or accidentally towards being "really good at something specific."
Learning systems buyers are always more successful when they invest their limited time evaluating qualified vendors for their specific business situation vs. trying to qualify 700 vendors themselves.
Extended enterprise learning is defined as any type of education a corporation provides to external audiences – including customers, prospects, channel partners such as dealers, franchisees, distributors and others.
They all have experienced professional services groups to help transition vendors off their current solution, migrate the historical data and content, configure the new system, train the administrators, build content and provide ongoing support.