SaaS

Customer success is rapidly becoming a standard practice for businesses everywhere - especially for companies that want to gain a competitive advantage in volatile markets like software and technology.

How do growing companies leverage online customer education without jeopardizing quality of service? Learn what works for one forward-thinking software company in this interview with its head of customer success...

Already, AI advances are racing ahead, with technologies like 5G and blockchain paving the way for other innovations like the Internet of Things, real-time analytics and more.

I'm beginning to think that an astonishing number of L&D practitioners aren't paying attention to today’s most promising organizational learning trend.

Scoring customer asset value is an excellent way to differentiate customers, so you can determine which ones represent the highest potential return.

How can you develop product training that your extended enterprise audiences will love? Listen to a CLO's advice on The Talented Learning Show!

The goal is to showcase how your product can improve your customers' lives; the sooner you demonstrate this to new sign-ups, the more likely they'll be to stay.

When and why does it make sense for organizations to choose an open source LMS as a foundation for extended enterprise learning? Find out on The Talented Learning Show!

What does it take to create an effective SaaS customer success program? How should you measure results? Listen to the Talented Learning Show!

Although your senior executives may not care exactly how many hours of training you deliver or what kind of customer satisfaction scores you receive, they do care about your CAC/LTV ratio.