SaaS

Customer Success: Where Does Training Fit In?

April 9, 2021

How does customer training fuel customer success? Lead Analyst John Leh talks with two customer success experts

Do you want to grow your business? Then let me share a secret. If you are not familiar with the direct connection between customer success and customer education, then you’re probably working way too hard to reach your goals. And here’s [...learn more...]

Podcast 34: Online Customer Education Success – With Brittany Tamul of ArrowStream

February 18, 2020

Find out how online customer education helps growing businesses succeed! Listen to this Talented Learning Show podcast with independent learning tech analyst John Leh and guest Brittany Tamul, head of customer success at ArrowStream

How do growing companies leverage online customer education without jeopardizing quality of service? Learn what works for one forward-thinking software company in this interview with its head of customer success... [...learn more...]

AI-as-a-Service: The Next Big Thing in Business Tech?

February 12, 2020

Is AI as a Service the next big business tech trend? Find out why AIaaS is opening the door to wid-scale artificial intelligence access

EDITOR’S NOTE: Because extended enterprise learning involves multiple disciplines, we sometimes ask other experts to share their insights. Today we feature advice from Daniel Newman, Principal Analyst at Futurum Research and CEO [...learn more...]

Are You Overlooking Today’s Hottest Corporate Learning Trend?

January 28, 2020

overlooking hot corporate learning trend

Perhaps it’s just me. But I’m beginning to think that an astonishing number of L&D practitioners aren’t paying attention to today’s most promising organizational learning trend. And here’s why… A Top Learning Trend [...learn more...]

How to Measure Customer Value (And Why It Matters)

January 21, 2020

How do you measure customer value? And why is it so important? Learn more...

EDITOR’S NOTE: Because extended enterprise learning involves multiple disciplines, we sometimes ask other experts to share their insights with our readers. Today we feature advice about customer value metrics from Laura Patterson, President [...learn more...]

Podcast 28: How Tasty Is Your Product Training? – With Mike Martin, CLO of SAP Litmos

October 15, 2019

How can you make product training appealing to external audiences? Get advice from a CLO on The Talented Learning Show podcast!

How can you develop product training that your extended enterprise audiences will love? Listen to a CLO's advice on The Talented Learning Show! [...learn more...]

Marketing Never Ends – How Does Product Education Help?

September 25, 2019

How does product education help marketing enhance and extend the customer journey? A customer success expert explains

EDITOR’S NOTE: Because extended enterprise learning involves multiple disciplines, we sometimes ask other experts to share their insights with our readers. Today we feature excellent customer education advice from Ruairi Galavan, Senior Manager [...learn more...]

Podcast 23: Open Source LMS Advantages – With Lars Hyland of Totara

June 26, 2019

Why pick an open source LMS for extended enterprise learning? Listen to the podcast with independent learning tech analyst John Leh

When and why does it make sense for organizations to choose an open source LMS as a foundation for extended enterprise learning? Find out on The Talented Learning Show! [...learn more...]

Podcast 18: Driving SaaS Customer Success – With Samma Hafeez of Thought Industries

January 29, 2019

What business practices drive SaaS customer success? Listen to the Talented Learning Show podcast with guest expert Samma Hafeez of Thought Industries

What does it take to create an effective SaaS customer success program? How should you measure results? Listen to the Talented Learning Show! [...learn more...]

Starting a Customer Education Program: What You Should Know

January 22, 2019

When should your company start a customer education program? Learn from customer education expert Adam Avramescu

EDITOR’S NOTE: Occasionally, we invite learning community experts to share their advice with our readers. Today we feature a post by Adam Avramescu, Head of Global Enterprise Customer Enablement & Training at Slack – and Co-Founder of [...learn more...]

Best Customer Education Blogs: 25 Must-Reads for Learning Professionals

September 25, 2018

What are the best customer education blogs? Here are 25 must-reads for learning professionals, selected by an independent learning technology analyst

Which blogs offer the best advice about customer education practices, strategies and technologies? Great question. But with such phenomenal recent growth in the customer experience market, there is no obvious answer. That’s not just a gut [...learn more...]

Podcast 15: Tying Training to Customer Success – With Barry Kelly of Thought Industries

September 12, 2018

PODCAST: How can you tie customer training with customer success? Listen to the Talented Learning Show with extended enterprise learning tech analyst John Leh

How does customer training lead to product adoption, engagement and customer success? What metrics matter most? And how can a specialized customer learning platform help? Listen to The Talented Learning Show! [...learn more...]

LMS Innovation: Where’s the Value?

May 3, 2017

LMS Innovation: Where is the Business Value? Q and A with learning technology analyst John Leh

If you follow my writing – even casually – you know how excited I am about the direction of LMS innovation and its ability to help organizations create business value. Unlike those who think learning management systems (LMS) are largely [...learn more...]

The LMS Meets 2017: Top 15 Learning Tech Predictions

January 9, 2017

Top learning tech predictions for 2017 by learning technology analyst John Leh of Talented Learning

Hands down, our learning technology “predictions” list is our favorite post to develop each year. These aren’t Nostradamus-style prophecies. Rather, they are educated guesses about learning technology trends, based on our continuous [...learn more...]

A Cloud LMS By Any Other Name

August 15, 2014

What is a Cloud LMS? (And what isn't it?) Independent learning tech analyst John Leh sorts through the confusing language of today's LMS market

“It is nor Social, nor Mobile Nor NextGen, nor Gamified, Nor any other LMS Belonging to the Cloud. O, be some other name! What’s in a name? That which we call a Cloud LMS By any other name would be so sweet? “ That’s some [...learn more...]