• Customer success is rapidly becoming a standard practice for businesses everywhere - especially for companies that want to gain a competitive advantage in volatile markets like software and technology.

    Published On: April 9, 2021Categories: Customer Learning, Extended Enterprise, Online Learning
  • How do growing companies leverage online customer education without jeopardizing quality of service? Learn what works for one forward-thinking software company in this interview with its head of customer success...

  • Already, AI advances are racing ahead, with technologies like 5G and blockchain paving the way for other innovations like the Internet of Things, real-time analytics and more.

    Published On: February 12, 2020Categories: Cloud LMS, LMS Requirements, LMS Trends
  • I'm beginning to think that an astonishing number of L&D practitioners aren't paying attention to today’s most promising organizational learning trend.

  • Scoring customer asset value is an excellent way to differentiate customers, so you can determine which ones represent the highest potential return.

    Published On: January 21, 2020Categories: Customer Learning, Marketing Tips for Learning Pros, Training Companies
  • How can you develop product training that your extended enterprise audiences will love? Listen to a CLO's advice on The Talented Learning Show!

    Published On: October 15, 2019Categories: Extended Enterprise, Learning Systems, Talented Learning Show Podcast
  • The goal is to showcase how your product can improve your customers' lives; the sooner you demonstrate this to new sign-ups, the more likely they'll be to stay.

  • When and why does it make sense for organizations to choose an open source LMS as a foundation for extended enterprise learning? Find out on The Talented Learning Show!

  • What does it take to create an effective SaaS customer success program? How should you measure results? Listen to the Talented Learning Show!

    Published On: January 29, 2019Categories: Customer Learning, Extended Enterprise, Talented Learning Show Podcast
  • Although your senior executives may not care exactly how many hours of training you deliver or what kind of customer satisfaction scores you receive, they do care about your CAC/LTV ratio.

    Published On: January 22, 2019Categories: Customer Learning, Extended Enterprise

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