SaaS Archives - Talented Learning

SaaS

Podcast 18: Driving SaaS Customer Success – With Samma Hafeez of Thought Industries

January 29, 2019

What business practices drive SaaS customer success? Listen to the Talented Learning Show podcast with guest expert Samma Hafeez of Thought Industries

What does it take to create an effective SaaS customer success program? How should you measure results? Listen to the Talented Learning Show! [...learn more...]

Starting a Customer Education Program: What You Should Know

January 22, 2019

When should your company start a customer education program? Learn from customer education expert Adam Avramescu

EDITOR’S NOTE: Occasionally, we invite learning community experts to share their advice with our readers. Today we feature a post by Adam Avramescu, Head of Global Enterprise Customer Enablement & Training at Slack – and Co-Founder of [...learn more...]

Best Customer Education Blogs: 25 Must-Reads for Learning Professionals

September 25, 2018

What are the best customer education blogs? Here are 25 must-reads for learning professionals, selected by an independent learning technology analyst

Which blogs offer the best advice about customer education practices, strategies and technologies? Great question. But with such phenomenal recent growth in the customer experience market, there is no obvious answer. That’s not just a gut [...learn more...]

Podcast 15: Tying Training to Customer Success – With Barry Kelly of Thought Industries

September 12, 2018

PODCAST: How can you tie customer training with customer success? Listen to the Talented Learning Show with extended enterprise learning tech analyst John Leh

How does customer training lead to product adoption, engagement and customer success? What metrics matter most? And how can a specialized customer learning platform help? Listen to The Talented Learning Show! [...learn more...]

LMS Innovation: Where’s the Value?

May 3, 2017

LMS Innovation: Where is the Business Value? Q and A with learning technology analyst John Leh

If you follow my writing – even casually – you know how excited I am about the direction of LMS innovation and its ability to help organizations create business value. Unlike those who think learning management systems (LMS) are largely [...learn more...]

The LMS Meets 2017: Top 15 Learning Tech Predictions

January 9, 2017

Top learning tech predictions for 2017 by learning technology analyst John Leh of Talented Learning

Hands down, our learning technology “predictions” list is our favorite post to develop each year. These aren’t Nostradamus-style prophecies. Rather, they are educated guesses about learning technology trends, based on our continuous [...learn more...]

A Cloud LMS By Any Other Name

August 15, 2014

What is a Cloud LMS? (And what isn't it?) Independent learning tech analyst John Leh sorts through the confusing language of today's LMS market

“It is nor Social, nor Mobile Nor NextGen, nor Gamified, Nor any other LMS Belonging to the Cloud. O, be some other name! What’s in a name? That which we call a Cloud LMS By any other name would be so sweet? “ That’s some [...learn more...]