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Customers became conditioned to the idea of purchasing training directly from product and service providers.
Depending upon your organization's existing AMS infrastructure and learning requirements, the ideal solution may be one of four AMS-LMS integration strategies.
Basic global LMS functionality is good for standard employee training, but platforms quickly hit the wall when multiple regional offices need to administer, teach and learn.
Avoid sticky situations and reduce inter-reseller conflict with educational resources that cover these topics; for example, you'll want to clarify the rules of engagement, how to register customer opportunities and how to resolve disputes when two or more partners claim the right to call upon a customer.
An extended enterprise LMS supports learning efforts for non-employees, including channel partners, customers, prospects, members, franchises, resellers and distributors.
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