CX Archives - Talented Learning

How Is Digital Transformation Shaping Customer Experience?

June 11, 2019

How Does Digital Transformation Shape Customer Experience? 5 trends for customer-centered organizations by independent tech analyst Daniel Newman

EDITOR’S NOTE: Because extended enterprise learning involves multiple disciplines, we sometimes ask other experts to share their insights with our readers. Today we feature insights about customer experience from Daniel Newman, Principal [...learn more...]

Business Impact of Learning: What is Customer Experience Worth to You?

November 20, 2018

What's the Business Impact of Learning? Lessons learned from a winery tour

For years, I’ve said that connecting employee learning with business impact doesn’t have to be a mind-bending challenge. In response, training professionals often ask me to illustrate what I mean. The following story from my personal [...learn more...]

Customer Training Pricing and Packaging: What’s the Best Strategy?

September 5, 2018

What customer training pricing and packaging strategies work best? Independent learning solutions analyst John Leh explains how to market customer education

If you follow my LMS trends updates, you know that customer training is where the action is. By all indications, this trend is not just a passing fad. Here’s why: When you buy a product or service, the faster you learn how it helps you achieve [...learn more...]

Learning The Language of Customer Education: A Pocket Guide

February 12, 2018

What's the language of customer training? Read this glossary of customer education terms

You like potato and I like potahto You like tomato and I like tomahto Potato, potahto, tomato, tomahto Let’s call the whole thing off! I get it. We’re living in an increasingly customer-centered world. But what I don’t always [...learn more...]