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customer training

6 Customer Onboarding Mistakes to Avoid

January 18, 2015

By guest author Jason Silberman Onboarding new customers to your software can seem like a daunting task, especially in the era of ever-growing customer expectations. If onboarding is slow, unattended customers will wander off to competition, and [...learn more...]

How To Measure Customer Learning ROI

October 16, 2014

If our previous post on The Business Case for Customer Learning piqued your interest in the benefits of educating customers, this post will show you how to build a rationale to obtain funding for customer learning initiatives. Organizations that [...learn more...]

The Business Case for Customer Learning

September 14, 2014

In corporate America, organizations have been training customers for decades. Buy a new piece of construction machinery and the manufacturer will send out a trainer. Buy complex enterprise software (like an old-school talent management LMS), and the [...learn more...]

LMS Review: Mindflash LMS

April 23, 2014

See More Vendors in our LMS Directory It is fun doing these LMS reviews.  Sometimes I find exactly what I expect.  Other times, I end up in a very different place. Mindflash is a case of the latter.   I wasn’t sure I wanted to do this [...learn more...]

LMS Review: eLogic Learning

April 8, 2014

See More Vendors in our LMS Directory You’re welcome.  I just read through eLogic Learning’s 1041–page eSSential LMS v9.2 User Manual so you wouldn’t have to.  The upside — I now know this system. Let me tell you [...learn more...]

LMS Review: ExpertusONE

April 7, 2014

See More Vendors in our LMS Directory I’ve been anxious to get to this review of ExpertusONE with all their award-winning recently in the industry.  I couldn’t wait to see if it was hype or reality.  It’s reality. [...learn more...]
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