customer education

Integrating training workflows and data with customer and sales-related data elevates training from a cost center to a profit center, because it helps prove the business value of learning.

These organizations have proven that educating their channel provides a measurable return on investment and more importantly a significant competitive advantage, and as a result, these organizations treat channel learning as an ongoing mission-critical initiative.

To deliver and manage this kind of training, it's wise to invest in an extended enterprise LMS -- a learning management system designed specifically for this purpose.

Too often, software companies overpromise and underdeliver - and it shows up in the onboarding process. Here are 6 customer onboarding mistakes successful software companies avoid.

As you pursue each new program, you can predict and then demonstrate actual improvements in customer experience, loyalty, revenues and/or profitability. 

The Accord LMS has strong gamification, social, mobile and eCommerce features needed in today’s extended enterprise learning efforts; they have also built out their first handful of language localizations for North American and European deployments.

Caspio is a great example of the contrast between learning for customers versus employees. Find out how Caspio won me over with an approach that nearly caused me to purchase this solution. 

Extended enterprise learning solutions serve a much different audience than corporate LMS platforms. Find out how these solutions meet the needs of external learners...