It's our job to evolve and adapt the program in a way that helps franchisees meet their objectives, while keeping in mind that we want to put out the best training we can to support DQ brand objectives.
From now on, your organization's survival will likely depend on your ability to educate customers, prospects, channel partners and other external audiences, in addition to employees.
How do growing companies leverage online customer education without jeopardizing quality of service? Learn what works for one forward-thinking software company in this interview with its head of customer success...
Why is training ROI so misunderstood? And what can real-world examples teach us about how it works? Find out on The Talented Learning Show!
The best way to find a learning system that works for your organization is to start with a strong set of requirements.
You can make instructional content short and sweet. But is that effective microlearning? Find out as Dr. Karl Kapp and John Leh discuss Microlearning 101 on The Talented Learning Show!
Converting leads to customers is only part of modern marketing. Product education is also key. A customer success expert explains why, and retraces his own scrappy path
How can online training providers reach a broader audience? Listen as analyst John Leh talks with a learning tech expert about new ways to improve content availability
Unless we know how people want to use knowledge and skills, we're unlikely to develop deep learning experiences that help them apply what they learn.
Perhaps the most important lesson of all is the hardest lesson to accept. Insight is only half of the measurement battle.
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