How do growing companies leverage online customer education without jeopardizing quality of service? Learn what works for one forward-thinking software company in this interview with its head of customer success...
Why is training ROI so misunderstood? And what can real-world examples teach us about how it works? Find out on The Talented Learning Show!
I'm beginning to think that an astonishing number of L&D practitioners aren't paying attention to today’s most promising organizational learning trend.
Scoring customer asset value is an excellent way to differentiate customers, so you can determine which ones represent the highest potential return.
What does it take to create a case for customer education? Even if you're a novice, how do you get started on the right foot? Listen to The Talented Learning Show!
For training content providers, this approach is logistically far superior to sending a file to customers who must load it on their LMS and then update it on an ongoing basis.
The best way to find a learning system that works for your organization is to start with a strong set of requirements.
Large employee-focused LMS vendors can provide more hands-on professional service, but this comes at a steep incremental cost beyond license fees.
Open source is gaining ground as a foundation for business-oriented learning systems. What's driving this shift? And what does it mean for proprietary LMS platforms? Listen to The Talented Learning Show!
However, as Amazon sees it, people with soft skills will also need at least some technical acumen if they want to play a valuable role in advancing the company's agenda.
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