Customer Learning

How are high-end training providers expanding their reach through online learning innovation? Find out on this Talented Learning Show episode!

If you listen to The Talented Learning Show podcast, you know I close each episode with a similar question for every learning practitioner and technology innovator I interview...

Customer education systems are, without a doubt, the fastest-growing segment of today's learning systems market. Find out why third-party integrations are adding value and which ones are most critical...

What customer education trends should be on your radar? Which training strategies lead to customer success? And which metrics matter most? Listen to The Talented Learning Show!

Customer success is rapidly becoming a standard practice for businesses everywhere - especially for companies that want to gain a competitive advantage in volatile markets like software and technology.

With hundreds of LMS solutions available, how do you keep them straight? We organize by use case. Here 7 groups with 65 examples...

In the past, organizations primarily harvested descriptive information about prospects, customers and product performance; but now, more companies also extract both predictive and prescriptive intelligence from customer and business data.

How do growing companies leverage online customer education without jeopardizing quality of service? Learn what works for one forward-thinking software company in this interview with its head of customer success...

I'm beginning to think that an astonishing number of L&D practitioners aren't paying attention to today’s most promising organizational learning trend.

Scoring customer asset value is an excellent way to differentiate customers, so you can determine which ones represent the highest potential return.