In the past, organizations primarily harvested descriptive information about prospects, customers and product performance; but now, more companies also extract both predictive and prescriptive intelligence from customer and business data.
How do growing companies leverage online customer education without jeopardizing quality of service? Learn what works for one forward-thinking software company in this interview with its head of customer success...
I'm beginning to think that an astonishing number of L&D practitioners aren't paying attention to today’s most promising organizational learning trend.
Scoring customer asset value is an excellent way to differentiate customers, so you can determine which ones represent the highest potential return.
What does it take to create a case for customer education? Even if you're a novice, how do you get started on the right foot? Listen to The Talented Learning Show!
Large employee-focused LMS vendors can provide more hands-on professional service, but this comes at a steep incremental cost beyond license fees.
The most effective dashboards focus on highly relevant information that demonstrates business impact and facilitates strategic decision-making.
As fiercely independent consultants, we focus on one goal – to help enterprise LMS buyers find the best solution for their needs. Here's our best advice...
Converting leads to customers is only part of modern marketing. Product education is also key. A customer success expert explains why, and retraces his own scrappy path
How can you crack the code on high-impact learning? New research reveals a proven model for learning experiences that stick. Find out more on the Talented Learning Show
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