Allied Universal is a global security and facility services company operating in over 100 countries. The company provides highly trained security professionals who protect customers across industries.

Allied Universal faced several major training and operational challenges:

• A globally dispersed workforce with complex and varied training needs depending on location, industry, and role
• The need to comply with local, state, federal, and industry-specific regulations, with training that differed by customer and security post
• Reliance on manual, classroom-based training and on-the-job instruction that lacked efficiency, scalability, and robust tracking
• An outdated internal system that could not deliver the functionality, compliance data, or reporting required
• A desire to reduce safety incidents, improve employee retention, and strengthen client relationships through better learning and development

As the company grew through acquisitions, it also needed a learning partner that could scale and adapt to its increasing complexity and workforce size.

In 2009, Allied Universal implemented Intellum as the foundation for its blended training program, called The EDGE (Educate, Develop, Grow, Engage).

Key initiatives included:

• Combined virtual modules, classroom instruction, podcasts, and formalized on-the-job training to accommodate different learning styles and work schedules.
• Developed client-specific training covering emergency plans, evacuation procedures, customer service, and operations.
• Integrated The EDGE with the company’s ERP system, automatically updating training records and sending alerts and escalation emails when required certifications were incomplete or due for renewal.
• Leveraged tools like Domo for data visualization to measure the impact of learning on safety and retention.
• Worked closely with Intellum’s CEO and Product team to test AI features, plan a Zoom integration for management onboarding, and explore reputation-based gamification to enhance engagement.

As a result,

• Course completions increased from 10,000 per month to 108,000 per month, and currently average around 585,000 completions monthly, with learners completing 12+ trainings each.
• Online assessments replaced manual ones, saving 10 hours per week per trainer and allowing trainers to focus on higher-value coaching.
• The company powers training for 300,000+ employees with only one LMS administrator.
• Employee turnover dropped well below the industry average