kkruse

Organizations everywhere are scrambling to develop key workforce AI skills. But which training methods actually work? 13 business leaders share their best advice here...

Which learning strategies are improving workforce AI adoption? Find how a dozen business leaders are making a positive impact

High-growth tech companies are discovering the value of "in-app" customer onboarding and ongoing customer education. What can we learn from successful software customer education? Find out in this post

I'm beginning to think that an astonishing number of L&D practitioners aren't paying attention to today’s most promising organizational learning trend.

Content marketing is so powerful because it's about sharing educational experiences with your constituents anytime – even before they've established a formal relationship with your organization.

To make the most of conference-related video for educational purposes, focus on creating an environment that lets 1000 flowers bloom.

Perhaps the most important lesson of all is the hardest lesson to accept. Insight is only half of the measurement battle.

In a comprehensive new AI industry analysis, MMC says that as pervasiveness takes hold, the distinction between "AI companies" and other software providers will blur and eventually disappear.

It's no secret – recently social media has had a rough ride. So why should we celebrate technologies that enable social learning experiences? Maybe the answer lies in the beauty of a simple human truth: "Everyone you will ever meet knows something you don't." -Bill Nye Think about that for a moment. After a decade of [...]

Customer education (aka customer learning or customer training) is more than just teaching people about how to use features of a product or service they’ve purchased, it’s also about helping them understand related best practices, demonstrating the product’s value-add, and communicating about why and how it helps them achieve their specific objectives.