learning roi

Business Impact of Learning: What is Customer Experience Worth to You?

November 20, 2018

What's the Business Impact of Learning? Lessons learned from a winery tour

For years, I’ve said that connecting employee learning with business impact doesn’t have to be a mind-bending challenge. In response, training professionals often ask me to illustrate what I mean. The following story from my personal [...learn more...]

Take a Walk on the Wild Side of Measurable Training

August 10, 2014

The idea of measurable training is mostly a frustrating dream for employee-focused learning professionals. But it's a much different story for extended enterprise learning programs. Learning tech analyst John Leh explains why.

Unfortunate training and development professionals worldwide toil endlessly creating and providing training for employees that is nearly impossible to measure. They justify their corporate cost by avoiding compliance risk. They are not invited [...learn more...]