• Understanding the link between customer education, customer loyalty and customer lifetime value

    Customer Education: How Smart Technology Companies Lock-In Value

    High-growth, on-demand software companies are discovering the value of "in-app" customer onboarding -- training-related content that is embedded directly into existing web and mobile apps via modern learning platforms.

    Published On: October 10, 2017Categories: Customer Learning, Extended Enterprise
  • What Customer Onboarding mistakes should you avoid, to ensure a successful customer experience? Check this advice from guest author Jason Silberman

    6 Customer Onboarding Mistakes to Avoid

    Beware of falling into the trap of overpromising, as if your customers don't experience the same value that you do, they probably won't stay onboard long.

    Published On: January 18, 2015Categories: Cloud LMS, Customer Learning, Extended Enterprise, LMS Integration

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