Educated customers are great for business. That's why smart software leaders manage customer education as a product. How does it work? Find out on this episode of the Talented Learning Show!
LMS automation is quietly transforming customer education operations in powerful ways. How? Find out on this Customer Ed Nuggets podcast episode
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If you listen to The Talented Learning Show podcast, you know I close each episode with a similar question for every learning practitioner and technology innovator I interview...
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Customer education systems are, without a doubt, the fastest-growing segment of today's learning systems market. Find out why third-party integrations are adding value and which ones are most critical...
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The goal is to showcase how your product can improve your customers' lives; the sooner you demonstrate this to new sign-ups, the more likely they'll be to stay.
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Consider creating training modules which are, in effect, focus group vehicles. Introduce your customers to the product ideas you are considering through online training, and leverage embedded surveys, quizzes, social media, and mobile enablement technologies to have conversations with your customers.
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As you pursue each new program, you can predict and then demonstrate actual improvements in customer experience, loyalty, revenues and/or profitability.
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