• Although your senior executives may not care exactly how many hours of training you deliver or what kind of customer satisfaction scores you receive, they do care about your CAC/LTV ratio.

    Published On: January 22, 2019Categories: Customer Learning, Extended Enterprise
  • Consider creating training modules which are, in effect, focus group vehicles. Introduce your customers to the product ideas you are considering through online training, and leverage embedded surveys, quizzes, social media, and mobile enablement technologies to have conversations with your customers.

    Published On: November 8, 2015Categories: Customer Learning, Extended Enterprise, Learning Systems

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