• Building the business case for customer learning is easy. All you need to do is compare trained vs. untrained customers and their buying, renewing and customer support habits to see the measurable benefits. Here are ...

    Published On: June 15, 2022Categories: Advice For LMS Vendors, Customer Learning, Learning Strategy
  • What customer education trends should be on your radar? Which training strategies lead to customer success? And which metrics matter most? Listen to The Talented Learning Show!

    Published On: June 1, 2021Categories: Customer Learning, LMS Trends, Talented Learning Show Podcast
  • Customer success is rapidly becoming a standard practice for businesses everywhere - especially for companies that want to gain a competitive advantage in volatile markets like software and technology.

    Published On: April 9, 2021Categories: Customer Learning, Extended Enterprise, Online Learning
  • How do growing companies leverage online customer education without jeopardizing quality of service? Learn what works for one forward-thinking software company in this interview with its head of customer success...

  • The goal is to showcase how your product can improve your customers' lives; the sooner you demonstrate this to new sign-ups, the more likely they'll be to stay.

  • The sheer volume of solutions that define the broader marketing technology landscape has ballooned from only 150 in 2011 to nearly 7000 this year, according to Scott Brinker at ChiefMartec.com.

    Published On: September 25, 2018Categories: Customer Learning, Extended Enterprise
  • Consider creating training modules which are, in effect, focus group vehicles. Introduce your customers to the product ideas you are considering through online training, and leverage embedded surveys, quizzes, social media, and mobile enablement technologies to have conversations with your customers.

    Published On: November 8, 2015Categories: Customer Learning, Extended Enterprise, Learning Systems
  • Beware of falling into the trap of overpromising, as if your customers don't experience the same value that you do, they probably won't stay onboard long.

    Published On: January 18, 2015Categories: Cloud LMS, Customer Learning, Extended Enterprise, LMS Integration

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