Customer Onboarding

Customer Success: Where Does Training Fit In?

April 9, 2021

Do you want to grow your business? Then let me share a secret. If you are not familiar with the direct connection between customer success and customer education, then you’re probably working way too hard to reach your goals. And here’s [...learn more...]

6 Customer Onboarding Mistakes to Avoid

January 18, 2015

By guest author Jason Silberman Onboarding new customers to your software can seem like a daunting task, especially in the era of ever-growing customer expectations. If onboarding is slow, unattended customers will wander off to competition, and [...learn more...]

The Business Case for Customer Learning

September 14, 2014

In corporate America, organizations have been training customers for decades. Buy a new piece of construction machinery and the manufacturer will send out a trainer. Buy complex enterprise software (like an old-school talent management LMS), and the [...learn more...]