Many companies offer some form of customer education. But what happens when you commit fully to an education-led growth strategy? See what recent research says...
High-growth tech companies are discovering the value of "in-app" customer onboarding and ongoing customer education. What can we learn from successful software customer education? Find out in this post
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Loyal, vocal customers can be powerful brand advocates. But there are pitfalls. Find out which customer advocacy mistakes to avoid on this mini-podcast
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How do learner engagement techniques attract and educate loyal customers who can grow your business? Find out on this episode of The Talented Learning Show!
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Customer education doesn't stop with onboarding. It pays to invest in ongoing customer training. Learn which mistakes to avoid in this Customer Ed Nuggets episode
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Consider creating training modules which are, in effect, focus group vehicles. Introduce your customers to the product ideas you are considering through online training, and leverage embedded surveys, quizzes, social media, and mobile enablement technologies to have conversations with your customers.
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