customer experience Archives - Talented Learning

Learning The Language of Customer Education: A Pocket Guide

February 12, 2018

Customer Education Terms: Top Terms for Customer-Focused Learning Professionals

You like potato and I like potahto You like tomato and I like tomahto Potato, potahto, tomato, tomahto Let’s call the whole thing off! I get it. We’re living in an increasingly customer-centered world. But what I don’t always [...learn more...]

Customer Education: How Smart Technology Companies Lock-In Value

October 10, 2017

How Well Do You Know Your Customers? In this era of data-driven marketing, successful businesses have learned that the more you know about your customers, the more your company is bound to grow. It’s a fact. As Forrester Research confirms, [...learn more...]

Get Ready for a Season of Learning Tech Success! Fall Webinar Series

September 11, 2017

Fall Webinars - LMS Success Series with Independent Analyst John Leh and learning tech innovators

A whole new season of learning tech guidance is coming this fall, and we saved you a front-row seat! Just in time for your 2018 planning, we’ve lined-up a fall series of webinars packed with practical advice and real-world insights you [...learn more...]

Extended Enterprise Learning: Can You Get There From Here?

June 28, 2017

How do you extended enterprise learning program? 5 challenges HR-minded learning organizations face

Are you an HR or L&D professional trying to figure out how to expand your training programs to customers, channel partners or others outside of your organization’s walls? Are you asking yourself, “Where should I start? What [...learn more...]

6 Customer Onboarding Mistakes to Avoid

January 18, 2015

What Customer Onboarding mistakes should you avoid, to ensure a successful customer experience? Check this advice from guest author Jason Silberman

By guest author Jason Silberman Onboarding new customers to your software can seem like a daunting task, especially in the era of ever-growing customer expectations. If onboarding is slow, unattended customers will wander off to competition, and [...learn more...]

How To Measure Customer Learning ROI

October 16, 2014

Why educated your customers about your products and services? Learn about customer learning ROI from independent analyst John Leh

If our previous post on The Business Case for Customer Learning piqued your interest in the benefits of educating customers, this post will show you how to build a rationale to obtain funding for customer learning initiatives. Organizations that [...learn more...]

The Business Case for Customer Learning

September 14, 2014

Customer Learning: What's the business case?

In corporate America, organizations have been training customers for decades. Buy a new piece of construction machinery and the manufacturer will send out a trainer. Buy complex enterprise software (like an old-school talent management LMS), and the [...learn more...]

Achieve Early Competitive Separation in LMS Sales: For Vendor Eyes Only

April 24, 2014

LMS sales: How can learning management systems vendors achieve competitive separation? Independent LMS analyst John Leh explains why and how

I spent the last month, nose-to-the-grindstone, reviewing LMS solutions for extended enterprise market needs. We’ve reviewed about 25 solutions and have published 11 reviews of the best LMS solutions we found so far. In the past, I spent [...learn more...]

Caspio: A Case Study on Customer eLearning and Marketing

March 14, 2014

Customer elearning and marketing - a slice of life example from Talented Learning CEO and lead analyst John Leh

If you’re a regular reader you’re probably aware that I’m a practitioner and fan of lifelong learning. I love learning everything about everything from astronomy to history to geology to tree farming. There’s a list of [...learn more...]