customer engagement

Thoughtful promotion can make a customer learning program shine. But which customer education marketing moves matter most? Find out on this mini-podcast...

High-growth tech companies are discovering the value of "in-app" customer onboarding and ongoing customer education. What can we learn from successful software customer education? Find out in this post

Loyal, vocal customers can be powerful brand advocates. But there are pitfalls. Find out which customer advocacy mistakes to avoid on this mini-podcast

Enterprise software adoption requires a special kind of strategy. How does innovative learning tech help? Find out on this Talented Learning Show!

How do learner engagement techniques attract and educate loyal customers who can grow your business? Find out on this episode of The Talented Learning Show!

The key to understanding stickiness is knowing how many customers are defecting, and why – as well as how many are staying, and why.

Customers became conditioned to the idea of purchasing training directly from product and service providers.

Customer education (aka customer learning or customer training) is more than just teaching people about how to use features of a product or service they’ve purchased, it’s also about helping them understand related best practices, demonstrating the product’s value-add, and communicating about why and how it helps them achieve their specific objectives.