customer education

LMS Innovation: Where’s the Value?

May 3, 2017

If you follow my writing – even casually – you know how excited I am about the direction of LMS innovation and its ability to help organizations create business value.  Unlike those who think learning management systems (LMS) are largely [...learn more...]

15 LMS Vendors, 15 Channel LMS Case Studies

September 21, 2015

I’ve been collecting extended enterprise case studies from the global LMS community for almost two years.  I’m surprised by how few vendors take the time to tell their customers’ extended enterprise learning stories.  I really [...learn more...]

6 Customer Onboarding Mistakes to Avoid

January 18, 2015

By guest author Jason Silberman Onboarding new customers to your software can seem like a daunting task, especially in the era of ever-growing customer expectations. If onboarding is slow, unattended customers will wander off to competition, and [...learn more...]

How To Measure Customer Learning ROI

October 16, 2014

If our previous post on The Business Case for Customer Learning piqued your interest in the benefits of educating customers, this post will show you how to build a rationale to obtain funding for customer learning initiatives. Organizations that [...learn more...]

The Business Case for Customer Learning

September 14, 2014

In corporate America, organizations have been training customers for decades. Buy a new piece of construction machinery and the manufacturer will send out a trainer. Buy complex enterprise software (like an old-school talent management LMS), and the [...learn more...]

LMS Review: Accord LMS

April 1, 2014

See More Vendors in our LMS Directory The Accord LMS is a nice up and coming extended enterprise LMS solution.  I created an account in the demo site, attended their public webinar, scoured their website, YouTube channel, case studies and other [...learn more...]
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