customer data

Customer Engagement Metrics: What Marketers Can Teach Learning Pros

July 2, 2019

What should learning pros know about customer engagement metrics? A marketing expert explains which measures matter most

EDITOR’S NOTE: Because extended enterprise learning involves multiple disciplines, we sometimes ask other experts to share their insights with our readers. Today we feature engagement metrics advice from Laura Patterson, President [...learn more...]

How Is Digital Transformation Shaping Customer Experience?

June 11, 2019

How Does Digital Transformation Shape Customer Experience? 5 trends for customer-centered organizations by independent tech analyst Daniel Newman

EDITOR’S NOTE: Because extended enterprise learning involves multiple disciplines, we sometimes ask other experts to share their insights with our readers. Today we feature insights about customer experience from Daniel Newman, Principal [...learn more...]

Is Your Business Data Really Worth Keeping?

May 14, 2019

business data and learning management systems

EDITOR’S NOTE: Because extended enterprise learning involves multiple disciplines, we sometimes ask other experts to share their insights with our readers. Today we feature advice from Daniel Newman, Principal Analyst at Futurum Research and [...learn more...]