• How can small and mid-market companies leverage customer education to scale their business and gain a competitive edge? Listen to this episode of The Talented Learning Show!

    Published On: September 9, 2021Categories: Customer Learning, Extended Enterprise, Talented Learning Show Podcast
  • The most effective dashboards focus on highly relevant information that demonstrates business impact and facilitates strategic decision-making.

  • The sooner your customers find value from using your product or service, the longer they're likely to stay, and the more likely they are to continuing investing in your brand. 

    Published On: February 20, 2018Categories: Customer Learning, Extended Enterprise
  • Customer education (aka customer learning or customer training) is more than just teaching people about how to use features of a product or service they’ve purchased, it’s also about helping them understand related best practices, demonstrating the product’s value-add, and communicating about why and how it helps them achieve their specific objectives.

    Published On: February 12, 2018Categories: Customer Learning, Learning Systems
  • Nearly 12 years ago, the company launched the Salesforce AppExchange as a one-stop-shop for third-party solutions that extend and enhance the platform's core functionality.

  • High-growth, on-demand software companies are discovering the value of "in-app" customer onboarding -- training-related content that is embedded directly into existing web and mobile apps via modern learning platforms.

    Published On: October 10, 2017Categories: Customer Learning, Extended Enterprise
  • ntegrating training workflows and data with customer and sales-related data elevates training from a cost center to a profit center, because it helps prove the business value of learning.

    Published On: October 16, 2015Categories: Channel Learning, Customer Learning, LMS Business Case

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