CRM Archives - Talented Learning

CRM

CRM-LMS Integration: A Smarter Choice for Customer Education

February 20, 2018

What should learning professionals know about CRM-LMS integration? Independent tech analyst John Leh explains

Over the past decade, businesses large and small have widely embraced customer relationship management systems (CRM), thanks largely to the remarkable rise of the world’s most popular cloud-based CRM, Salesforce.com. Most Salesforce users [...learn more...]

Learning The Language of Customer Education: A Pocket Guide

February 12, 2018

What's the language of customer training? Read this glossary of customer education terms

You like potato and I like potahto You like tomato and I like tomahto Potato, potahto, tomato, tomahto Let’s call the whole thing off! I get it. We’re living in an increasingly customer-centered world. But what I don’t always [...learn more...]

Salesforce Learning Solutions: AppExchange Buyers Guide

November 14, 2017

Salesforce learning solutions - AppExchange guide for LMS buyers and sellers

Last week in San Francisco it was impossible to miss the presence of Salesforce, with more than 170,000 customers, employees, developers and business partners swarming the streets during the annual Dreamforce conference. And if that wasn’t [...learn more...]

Customer Education: How Smart Technology Companies Lock-In Value

October 10, 2017

How Well Do You Know Your Customers? In this era of data-driven marketing, successful businesses have learned that the more you know about your customers, the more your company is bound to grow. It’s a fact. As Forrester Research confirms, [...learn more...]

Salesforce.com + LMS = Measurable Training Bliss

October 16, 2015

Salesforce.com and LMS integration: How does it improve sales training, channel partner learning and customer education? Independent analyst John Leh explains

If you ask any sales professional in the world what Salesforce.com does, they would know — even if they do not use it. On the other hand, if you ask any HR or employee-focused training professional what Salesforce is, you should expect vacant [...learn more...]