CRM

High-growth tech companies are discovering the value of "in-app" customer onboarding and ongoing customer education. What can we learn from successful software customer education? Find out in this post

Loyal, vocal customers can be powerful brand advocates. But there are pitfalls. Find out which customer advocacy mistakes to avoid on this mini-podcast

Many companies are struggling with an LMS that doesn't adapt to their needs. How can a training management system work with an LMS to achieve better results?

An educated channel is a successful channel. But how do you know if your educational programs are effective? Learn from an expert how to evaluate partner training ROI

Countless ROI metrics can measure the results of customer education efforts throughout the relationship lifecycle. Which metrics should you choose? Find out in this brief Customer Ed Nuggets podcast

How can small and mid-market companies leverage customer education to scale their business and gain a competitive edge? Listen to this episode of The Talented Learning Show!

The most effective dashboards focus on highly relevant information that demonstrates business impact and facilitates strategic decision-making.

The sooner your customers find value from using your product or service, the longer they're likely to stay, and the more likely they are to continuing investing in your brand. 

Customer education (aka customer learning or customer training) is more than just teaching people about how to use features of a product or service they’ve purchased, it’s also about helping them understand related best practices, demonstrating the product’s value-add, and communicating about why and how it helps them achieve their specific objectives.

Nearly 12 years ago, the company launched the Salesforce AppExchange as a one-stop-shop for third-party solutions that extend and enhance the platform's core functionality.