skilljar 2025

Skilljar by Gainsight is a cloud-based learning platform designed specifically for customer education and partner enablement programs. The platform enables organizations to deliver structured training experiences that help customers adopt products faster, build expertise, and achieve measurable business outcomes. Skilljar is widely used by software companies and technology providers that view education as a strategic component of product adoption, customer success, and revenue expansion.

Skilljar by Gainsight LMS
Company Details

Email
Skilljar by Gainsight LMS
Skilljar by Gainsight LMS
Website
Year Founded: 2013
Number of Employees:
  • 50-200

Target Market

System Type: LMS
Top Use Case:
  • Customers
  • Partners
Typical Client Size:
  • Midsize - 500-10K learners per year
  • Enterprise - 10K or more users per year
Minimum 1st Year Investment:
  • $50K - $100K
Top Geographies:
  • North America

Critical Differentiation

Customer Education Platform for SaaS Companies - Skilljar is purpose-built for customer education, helping software companies onboard, train and certify customers through structured learning programs.

Strong Integration with Customer Success Ecosystems - As part of Gainsight, Skilljar connects learning with customer success workflows, enabling organizations to align training programs with product adoption, retention and customer outcomes

Scalable External Training Portals - Skilljar supports branded training portals designed for external audiences, enabling organizations to deliver customer onboarding, certification and product education at scale.

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Skilljar by Gainsight LMS
? Get Independent Expert Advice

Schedule a complimentary consultation with Talented Learning’s lead analyst, John Leh.

Skilljar has been a leader in the customer education space for more than a decade. Originally focused on serving tech companies, Skilljar has expanded its target market reach to other industries, as well. Key differentiators include integration with a broad spectrum of CRM, marketing automation, customer experience and SSO applications, as well as solid organization management and B2B features.

- John Leh, CEO and Lead Analyst, Talented Learning

Need Help with your Customer LMS Selection Project?

Thinking about Skilljar, Intellum, Thought Industries, Docebo or others? John Leh, Lead Analyst of Talented Learning, has over 25 years of LMS buying, selling and implementing experience. Request a complimentary consultation call with John Leh

Skilljar LMS at a Glance

  • Platform Type: Customer education learning platform
  • Primary Use Cases: Customer onboarding, product training, certification programs and customer education
  • Target Market: SaaS companies and product organizations
  • Deployment: Cloud SaaS
  • Learning Approach: Structured customer education and product training programs
  • Mobile Support: Mobile-responsive learning interface

Vendor Overview

Skilljar, now part of Gainsight, is a learning platform designed specifically for customer education. The system helps organizations train customers, partners and users on complex products through structured learning programs and certification pathways.

The platform is widely used by SaaS companies and product organizations that need to onboard customers, improve product adoption and support user enablement initiatives. Skilljar enables organizations to deliver branded customer training portals and scalable online learning programs.

Ideal Use Cases

  • Customer onboarding and product education
  • Customer certification programs
  • SaaS product training
  • Customer success enablement initiatives
  • External training for product users

Key Differentiators

  • Designed specifically for customer education programs
  • Integration with customer success platforms and workflows
  • Branded learning portals for external audiences
  • Certification programs for product users
  • Supports customer onboarding and product adoption initiatives

Strengths

Skilljar focuses on helping organizations educate customers and drive product adoption. The platform supports scalable training experiences for external users while integrating with broader customer success initiatives.

  • Strong alignment with customer education strategies
  • Scalable external learning portals
  • Supports customer onboarding and certification programs
  • Designed for SaaS product training environments

Potential Limitations

  • Primary focus is customer education rather than internal workforce training
  • Organizations seeking a full enterprise LMS may evaluate additional platforms
  • Feature design emphasizes external training audiences

Typical Customers

Skilljar typically serves SaaS companies and product organizations that need to train customers and product users at scale.

The platform is commonly used for onboarding new customers, delivering certification programs and supporting customer success initiatives.

Talented Learning Analyst Perspective

Skilljar occupies a strong position in the customer education market. Its focus on product training, certification and external learning portals aligns well with the needs of SaaS companies delivering complex products.

Organizations looking to scale customer onboarding and product education programs may find Skilljar particularly well suited for extended enterprise learning environments.

Talented Learning partners with learning technology vendors to develop thought leadership including blogs, research reports, podcasts, webinars and case studies designed to inform learning system buyers, practitioners and the broader industry.

Below is content created by Talented Learning and
Skilljar by Gainsight LMS
:

Check out the learning technology thought leadership content developed by Talented Learning and Skilljar:

2024 Learning Systems Predictions

2024 Learning Systems Predictions

Four years ago, the pandemic triggered some of the most prolific years in learning systems history. Then in 2023, everything changed. Is the LMS industry poised for another growth surge, or will this be another challenging year? For an independent analyst’s perspective, join me as I look into my crystal ball at key trends that are shaping the year ahead…

Top Customer Education Tips From Industry Leaders

If you listen to The Talented Learning Show podcast, you know I close each episode with a similar question for every learning practitioner and technology innovator I interview: “What advice would you share with people who are just getting started…?” Check this collection of “getting started” tips I’ve gathered from seven customer education pioneers…

Webinar Replay: Customer Education Meets Customer Success. How to Create Strategic Value with LMS Salesforce Integration.

LMS Integration: Customer Ed Meets Customer Success

Are you responsible for training your customers or prospects? If so, you probably work with both Salesforce.com and your LMS daily – yet separately. Wouldn’t it be great if these systems were seamlessly connected so you could share data, automate tasks, and measure progress? Learn how world’s most strategic organizations do exactly this with productized Salesforce-LMS integrations.

Talented Learning Show Episode 2- How Can You Link Customer Training and Business Success witih Sandi Lin of Skilljar

Podcast 2: Linking Customer Training and Business Success – With Sandi Lin of Skilljar

Sandi Lin, is deeply familiar with customer training business and technology needs. As CEO and Co-Founder of Skilljar, she has devoted the past five years to investigating critical issues and opportunities that influence onboarding and training of extended enterprise audiences. In this episode, we look at the strategic role that customer training plays in successful businesses of all sizes.

One of the best ways to rate and judge learning vendors is by the quality and quantity of their public client case studies. Case studies from
Skilljar by Gainsight LMS
coming soon.