Torvet 4A, 2.
3400 Hilleroed
Denmark
Customer Education LMS
Top Use Cases
- Customers
- Channel-Partner-Franchise
- Extended Enterprise
- Training Companies
- Subject Matter Experts
Top Differentiators
- Learner Experience
- eCommerce Capability
- Global Capability
- Customer Learning Solutions Experience
- Reputation for Customer Service
Top Client Impact
- Reduce interactions with Customer Support
- Reduce product and service rollout time
- Standardize and improve quality of content
- Onboarding employees - customers - partners
- Improve Customer Retention Rate
Top Industries
- Construction
- High Tech
- Manufacturing
- Software
Costs
Critical Feature Sets
- Adaptive Learning
- Automation
- B2B eCommerce
- B2C eCommerce
- Certification Mgmt
- Compliance Mgmt
- Content Creation
- Content Curation
- Content Mgmt
- Content Recommendation
- Content Standards and Types
- Globalization and Localization
- Group and Org Mgmt
- Live ILT
- Integration
- Learner Experience
- Learning Paths
- Microlearning
- Mobile
- Notification Mgmt
- Personalization
- Reporting and Analytics
- Roles Mgmt
- Social and Informal
- Survey
- Testing and Assessment
- Video
- VILT
- Artificial Intelligence
- Cohorts
- Continuing Ed Mgmt
- Digital Badges
- Event Mgmt
- Gamification
- In-App Learning
- QuickStart Templates
- Skills and Competencies
- User Generated Content
- Machine Learning
- OJT Checklist
- Performance Mgmt
- Proctoring
- Virtual Reality
Top Integration Types
- Data Analytics
- Single Sign On
- Virtual Training
- Web Analytics
License Model
- Monthly Active User
- Annual Active User
- Named User
- Enterprise
Eurekos provides a full-featured, highly configurable LMS designed for global customer and partner education. They are the European market leader in customer education, but also have an impressive global customer footprint. Strengths include organizational management, integration, configuration, learner experience, globalization, large event management, content authoring, adaptive learning and analytics.
- John Leh, CEO and Lead Analyst, Talented Learning
Functional Capabilities
- Content Authoring
- SCORM 1.2
- SCORM 2004
- xAPI
- Documents
- Live Instructor Led Training
- Virtual Training
- URLs
- Bulk-Purchase
- Bulk Account Creation
- Organizational Coupon Codes
- Registration Codes
- Client or Member Area
- Reseller Management
- Ad-Hoc Pricing
- Subscription Pricing
- Promotional Pricing
- Bundles and Collections
- Storefront
- Taxation
- Purchase Order Support
- CE Type
- Credit Points
- Credit Validity Period
- Digital Certificates
- Fixed and Dynamic Due Dates
- Due Dates Based on Hire
- Dynamic Rules for Content Assignment
- Recertification Requirements
- Configurable Validity Period
- Form Management
- Audit Trails
- Password Configuration Options
- Compliance Status Reports
- Content Object Assembly
- Prerequisites
- Learning Paths
- Gaming Templates
- Branching Scenarios
- Interactive Video
- Assessments and Quizzes
- Surveys
- Content Gamification
- User Language Preference
- Machine Translation
- Human Localization
- Content Localization
- Learner Mobile Responsive
- Total Mobile Responsive
- QR Codes
- Downloadable Content
- White Label App
- iOS Mobile Learner App
- Android Learner App
- Intra LMS Notifications
- Email Notifications
- Text Notifications
- Dynamic Fields
- Customized Notifications
- Linear Campaigns
- Localized Notifications
- Proficiency
- Out-of-Box Reports
- Ad-Hoc Reports
- Saved Reports
- Shared Reports
- Real Time Reports
- Custom Field Reporting
- Dashboards
- Google Analytics Integration
- Discussion Boards
- Cohort Support
- Tags
- Channels and Interests
- Public Profiles
- Sharing
- Quizzes
- Tests
- Pre-Tests
- Randomized Questions
- Randomized Answers
- Question Pools
- Branching Scenarios
- Native Virtual Tool
- Virtual Tool Integration
- Automated Attendance Tracking
- Manual Attendance Tracking
- Breakout Room Support
- Webcasts
- Integrated Reporting
- Engagement Ratings
Technical Capabilities
- Production
- Staging
- Testing
- Multi-tenant SaaS
- Single-tenant SaaS
- On-Premise-Behind Firewall
- Mobile App
- 3rd Party Hosting
- AWS
- WCAG 2.0 Level AA
- Restful
- Salesforce
- Adobe Connect 1-Way
- GotoMeeting 1-Way
- GotoTraining 1-Way
- Microsoft Teams 1-Way
- Zoom 1-Way
Professional Service Requirements
- Self-Service Implementation
- Full-Service Implementation
- Project Management
- Configuration Consulting
- Data Migration
- Content Migration
- Custom Integration
- Administrative Training
- Instructional Design
- Video Services
- Executive Sponsor
- Project Manager
- Instructional Designer
- Trainer
- Technical Lead
- Customer Onboarding Rep
- Mon-Fri Local Support
- Dedicated Support Contact
- Multi-Lingual Support
- Email Support
- Phone Support
- Text-Chat Support
- Automatic Upgrades
- Buyer Controlled Upgrades
- Online Ticket Management
- Customer Webinars
- Open Hours
Check out the learning technology thought leadership content developed by Talented Learning and Eurekos:
Mistakes in Ongoing Customer Training: Customer Ed Nugget 11
Customer education doesn't stop with onboarding. It pays to invest in ongoing customer training. That’s why I’ve invited a subject matter expert to help me discuss the top mistakes to avoid when developing and delivering ongoing customer training. To find out more, join us for this 11th episode of the Customer Ed Nuggets podcast with Nick Eriksen from Eurekos.
2024 Learning Systems Predictions
Four years ago, the pandemic triggered some of the most prolific years in learning systems history. Then in 2023, everything changed. Is the LMS industry poised for another growth surge, or will this be another challenging year? For an independent analyst’s perspective, join me as I look into my crystal ball at key trends that are shaping the year ahead…
Customer Ed Nuggets Episode 6 with Eurekos
This podcast provides ongoing, short format customer education LMS advice, best practices, and perspective given from the world's foremost customer education experts. These educational nuggets are designed to provide actionable value to customer education buyers, sellers and practitioners. In this episode, learn what three mistakes to avoid with customer education onboarding in John Leh's conversation with Nick Eriksen of Eurekos.
Customer Ed Nuggets Episode 1 with Eurekos
This podcast provides ongoing, short format customer education LMS advice, best practices, and perspective given from the world's foremost customer education experts. These educational nuggets are designed to provide actionable value to customer education buyers, sellers and practitioners. In this episode, learn what three mistakes to avoid with pre-sales customer education in John Leh's conversation with Nick Eriksen of Eurekos.
Customer and Partner Training: Best Practices for Measuring ROI
If your organization trains customers, business partners and employees, you know employee training is a different animal. That’s because employees are a captive audience. In contrast, customers and partners voluntarily choose to participate in training. In this post, Nick Eriksen of Eurekos shares advice on what to consider when measuring the impact of customer and partner training.
One of the best ways to rate and judge learning vendors is by the quality and quantity of their public client case studies. Take a look at this selection of case studies from Eurekos:
UNHCR + Eurekos
The United Nations High Commissioner for Refugees (UNHCR) is a United Nations agency mandated to aid and protect refugees, forcibly displaced communities, and stateless people, and to assist in their voluntary repatriation, local integration or resettlement to a third country. Learn why UNHCR chose Eurekos for their learning management system to train teachers in primary and secondary schools to work with refugee children.
Sysmex + Eurekos
Sysmex successfully transformed its customer training program from primarily in-person workshops to a global, digital learning platform using Eurekos LMS, reaching over 100,000 users worldwide, achieving a 68% growth in 2022, and improving customer engagement and satisfaction with personalized, high-quality training. The platform also created a new revenue stream through advanced scientific content.
Salience Learning + Eurekos
Salience Learning is a learning and development (L&D) company that empowers change across the life sciences industry through learning. Its diverse team of adult education experts and experienced biopharmaceutical professionals apply science-based educational approaches to solve the most complex business challenges. Learn how Salience Learning built a powerful blended learning program for lasting, life-saving change with Eurekos LMS.