Time flies when you’re moving through change. At least that’s what it feels like in my world as a learning systems analyst and consultant. In only 12 months, I’ve seen dozens of organizations “hit the wall” with their LMS when the pandemic suddenly forced them to go full-speed-ahead with online learning.
During this timeframe, the pace of digital transformation has accelerated across the technology sphere – especially in learning. No educational niche has been immune. Corporations, associations, training companies, schools, colleges and even individual subject-matter experts have been racing to rethink business models and reinvent instructional content at its core.
What’s at Stake
Decision-makers are under intense pressure to modernize their systems, so they can create, promote, deliver, measure and expand digital offerings as rapidly as possible. As a result, learning technology ecosystems are facing extraordinary scrutiny.
Of course, LMSs aren’t the only weak link. Tools for marketing automation, customer relationship management, e-commerce, virtual training and more have been found lacking. And each element adds its own layer of complexity to the mix.
Over the past year, I’ve sped through this transformation process with a variety of clients. And although large-scale change is never easy, some organizations are much better equipped than others to ride this massive wave on a tight timeframe.
Is Your LMS Really Future-Ready?
Not surprisingly, now that training transformation is going full-tilt, more people are concerned with what lies beyond this initial phase. Increasingly, I hear questions like these:
- How far forward should we look when considering our next LMS investment?
- How can we respond to immediate learning needs while preparing for whatever the future may hold?
- Is it worth paying the premium for a particular ecosystem component now, if we don’t know when we’ll launch related products or services?
- How can we avoid under-buying or over-buying?
Answering these questions is tricky because the future is a moving target. Plus, this equation has many moving pieces. It’s important to consider relevant internal and external factors, while recognizing that some are beyond your control.
Bottom line: Each organization will answer these questions differently. But everyone needs to plan for the future. Just how far into the future? Here’s my advice…
LMS Planning: What Timeframe?
Obviously, no one could have anticipated COVID-19. It was an equal-opportunity disruptor. But that shouldn’t stop you from developing a roadmap to guide your steps toward long-term goals.
I recommend using a 3-year rolling time horizon for LMS planning. Also, be sure to build-in periodic checkpoints, so you can adjust and expand your plan as the road ahead becomes clearer.
Start by answering these questions:
- What is the current state of your instructional offerings? How do they contribute to your organization’s mission? And what is their perceived value among your users?
- What role does your LMS play today in supporting these offerings?
- What are today’s LMS usage patterns? How complete and reliable is this data?
- What technology limitations are preventing more sales, usage or adoption?
- What should change when you add a new learning system to your technology stack? Why?
- How soon should you see a difference? What is the rate and magnitude of change you want to see?
- Specifically, how would you describe the desired change by the end of each year – 1, 2 and 3? How should usage patterns improve?
- What metrics matter most to you? For example, growth in overall enrollments, courses purchased, certifications completed, repeat usage, revenue or other metrics?
- How will you measure desired changes?
- How long should it take to implement these changes?
- What are your best-case and worst-case scenarios?
Long-Range LMS Planning: Why Bother?
This kind of detailed planning sounds like a big commitment. It is. And unfortunately, it won’t stop unexpected events from happening. But thinking through your goals in detail and plotting scenarios on paper is worth the effort.
Why? Because too often, organizations base technology projects on overly optimistic assumptions. Time, money and other resources may be lacking, or internal politics may get in the way. Before you know it, you’re behind schedule, over budget and constantly struggling to meet expectations.
But crafting a thoughtful 3-year game plan can prepare you for a persuasive debate about what resources are necessary and why. Also, including periodic progress reviews in your plan can position you as a strategic partner among stakeholders.
This “living plan” can help build confidence and win support for your project, even though your organization must grow into the proposed solution over time.
Ultimately, when the 3-year cycle is complete, your solution will be more likely to fulfill its initial promise. It’s also likely to include other capabilities that weren’t anticipated upfront, but were approved incrementally over time.
In other words, this approach can potentially deliver more bang for your learning infrastructure buck. Demonstrating this kind of value-add builds deeper trust with decision-makers and can lead them to extend your plan beyond its original 3-year scope.
LMS Planning Updates: When and Where to Focus
It’s important not to treat your plan as a “one-and-done” exercise. Reviewing and refreshing your roadmap annually will help you anticipate and mitigate surprises.
Here are some questions to investigate and discuss with others each year, as you consider possible adjustments:
- Given the actual level of implementation progress, do you still consider your goals for the upcoming year to be realistic?
- What modifications or trade-offs make sense?
- With existing resources, is it feasible to build-out and support more feature sets, such as social capabilities or gamification? How could these fit into your timeline?
- How well are learners adapting to system changes? Would change management efforts help learners or your organization adjust more effectively?
- How much more change can your audience and your organization absorb? Do you see evidence of confusion, user fatigue, admin frustration or other issues that tell you to slow your pace?
The Upside: It Will Get Easier
If you’re looking for extra motivation to kick-start your LMS planning efforts, I have terrific news. Switching components within a learning ecosystem is getting easier all the time.
Many powerful pre-built integrations are available. And more learning systems are being developed with integration as a core design principle.
Because this integration mindset is increasingly popular, you’ll have more choice and more control in the coming years. You can expect that working with APIs, connectors, plug-ins and microservices will be a viable way to customize, enhance and upgrade your learning technology stack, incrementally.
As a result, “vendor lock-in” mentality will become a relic of the past. And ecosystems will increasingly be composed of interchangeable, standards-based modules. So that means you’ll save time and energy across-the-board, as you build, maintain, enhance and expand your learning infrastructure.
Change can be annoying. Sometimes it is also complex and costly – especially when learning systems are involved. But, as many organizations discovered during the past year, transforming a learning ecosystem is certainly achievable. And a plan will lead you where you want to go faster, with fewer missteps.
Start by documenting key business issues, goals and priorities over a 3-year span. Then commit to an annual strategic “checkup,” so you can adjust accordingly and keep your learning tech stack on-track.
This may seem tedious. But trust me, it’s a smart move. Your organization’s leaders expect this level of effort before they sign-off on any digital transformation initiative. And this approach will reduce the risk of making poor decisions in today’s fluid, uncertain environment.
So plan for the future, and work the plan. But be sure that your strategy is flexible, so you can adjust on an ongoing basis. Because change is inevitable. And it really is the only constant.
Thanks for reading!