I love acquisitions. They shake things up and restack the competitive deck giving new competitors a chance. My reaction to Skillsoft acquiring SumTotal Systems has went from “Wow!” to “Hmmm” to “Eureka” to “Yeah!” in a few short days. Here was my staged progression of thoughts:
My very first thought was I can’t believe Vista Equity Partners was able to unload SumTotal Systems. Vista is a private equity firm that purchases flailing software companies, implements their significant best practices, turns them around and sells them and that of course was the plan with SumTotal. However, Vista was never in the LMS and talent marketplace before and they struggled mightily for years until they learned that we’re an odd and very educated breed of buyers that prefer experienced pros to college kids.
They also spent a fortune buying and integrating complimentary TM product companies to create an end-to-end talent management suite to compete with SAP and Oracle. They paid a high price but now SumTotal has a modern, powerful, competitive, integrated suite of products. They also have hundreds maybe thousands of customers on legacy products that they are still supporting. Somewhat of a nightmare scenario for Skillsoft to inherit in my opinion.
Vista should be congratulated for selling SumTotal at any price. They probably feel very similar to how my wife and I felt recently when we sold the last of our student rental properties at a price significantly below what we wanted. Elated.
After the wow wore off the hmmm set it. Why would Skillsoft want to enter the highly competitive TM business? What does a training content company know about running an integrated talent management company? What possible synergies could there be that outweigh the baggage of SumTotal?
Perhaps there is enough meat on the bone to leverage the huge Skillsoft salesforce and drive content to all 3000+ SumTotal clients. However, I have to think that many of those clients already use Skillsoft content as SumTotal has been a Skillsoft channel partner for over 10 years. Or perhaps they believe they can drive SumTotal solutions to their 6000+ content customers via their content salespeople. But as Vista could tell them selling enterprise solutions with the wrong type of sales people is a Herculean feat.
What about all the friction this will create between Skillsoft and its channel partners consisting of now LMS and TM competitors? LMS vendors were never threatened by Skillsoft’s Skillport LMS but now with the SumTotal LMS it’s a different story. Incumbent LMS vendors won’t take kindly to the selling in their backyard by a partner. Many TM and LMS providers will have to explore new partnerships with other content vendors. Open Sesame anyone?
Then this hit me when reviewing SumTotal’s website. Maybe it’s a leapfrog move by Skillsoft to become the dominant player in Talent Management by unseating SAP, Oracle and Workday from the inside.
SumTotal has built has a huge TM platform in the cloud with at least 15 interconnected components from recruiting, compensation, LMS, performance, succession and even time and expense management. SumTotal’s unique competitive advantage is that a buying organization can easily implement any one of the 15 modules and use it alongside their other existing Talent Management components without replacing everything. SumTotal even provides reporting that could include data from the non-SumTotal components.
So imagine this…
Skillsoft’s customers are also Oracle, SAP and Workday customers. What if Skillsoft gives the SumTotal LMS to their clients for free or almost free? Skillsoft clients could switch out their inferior Skillport LMS with the superior SumTotal LMS and presto Skillsoft has a beachhead to sell the other 14 products over time to every one of their 6000+ customers right under the noses of the big HR and TM providers. Lots of meat on that bone.
Can Skillsoft pull it off and disrupt the market? Maybe. I’d give it a 50/50 chance based on all the failures of the other big mergers and acquisitions in our industry. The new company will have a ton of moving pieces to manage and grow and many of the pieces are foreign to them. If they make it, they could really be tough to beat for a long time.
While we find out, the LMS industry is going to enjoy the carnage like it was 2011-2012. There are going to be many SumTotal customers left behind, commitments will be blown and confusion will reign. Account managers and support teams will change as SumTotal is integrated into the new company. Employees will leave the organization voluntarily and involuntarily, customer relationships will suffer and the comparative shopping will begin.
If I was a Skillport LMS customer, I’d use this opportunity to try and lock in a low cost, longer term contract with the much better SumTotal LMS. If I was a SumTotal customer, I’d be making sure I wasn’t forgotten. Either way, customers are going to need advice.
I love acquisitions.
Thanks for reading!
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